A
Customer Support
Overview of Detecting and Resolving Problems
EMC software products are supported directly by the EMC Customer
Support Center in the United States.
EMC uses the following process to resolve customer problems with its software products (Figure
Problem
Detection
Refer to
Technical Support
Appendix in this Manual
Collect Problem
Information as
Directed
Contact the EMC Customer
Support Center:
U.S.: (800)
Canada: (800)
Worldwide: (508)
Confirm that the
Problem is Software
Related
Call will be Directed to an EMC Software Support Engineer
Problem is
Tracked and
Managed to
Resolution
Figure A-1 Problem Detection and Resolution Process
Departmental Switch Model | |
|
|
