MODEL 54e pH/ORP

SECTION 9.0

 

RETURN OF MATERIAL

SECTION 9.0

RETURN OF MATERIAL

9.1 GENERAL.

To expedite the repair and return of instruments, proper communication between the customer and the factory is important. Before returning a product for repair, call 1-949-757-8500 for a Return Materials Authorization (RMA) number.

9.2 WARRANTY REPAIR.

The following is the procedure for returning instruments still under warranty:

1.Call Rosemount Analytical for authorization.

2.To verify warranty, supply the factory sales order number or the original purchase order number. In the case of individual parts or sub-assemblies, the serial number on the unit must be supplied.

3.Carefully package the materials and enclose your “Letter of Transmittal” (see Warranty). If possible, pack the materials in the same manner as they were received.

4.Send the package prepaid to:

Rosemount Analytical Inc., Uniloc Division Uniloc Division

2400 Barranca Parkway Irvine, CA 92606

Attn: Factory Repair

RMA No. ____________

Mark the package: Returned for Repair

Model No. ____

IMPORTANT

Please see second section of “Return of Materials Request” form. Compliance with the OSHA requirements is mandatory for the safety of all personnel. MSDS forms and a certification that the instruments have been disinfected or detoxified are required.

9.3 NON-WARRANTY REPAIR.

The following is the procedure for returning for repair instruments that are no longer under warranty:

1.Call Rosemount Analytical for authorization.

2.Supply the purchase order number, and make sure to provide the name and telephone number of the individ- ual to be contacted should additional information be needed.

3.Do Steps 3 and 4 of Section 9.2.

NOTE

Consult the factory for additional information regarding service or repair.

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Emerson 54e pH/ORP instruction manual Section Return of Material, General, Warranty Repair, NON-WARRANTY Repair