■Uninstall and reinstall your software. See the instructions for uninstalling software beginning on page 141.
Scanner ProblemsThe READY light doesn’t come on, or flashes . . .■Check the scanner power cord. Make sure the power cord is securely plugged into the scanner and the power outlet, and that the scanner is turned on.
■Check that the power outlet is working and provides sufficient power for the scanner.
■If you’re using a transparency unit or automatic document feeder and both the READY and ERROR lights are off, make sure your installed option is closed (lying flat against the document table). Also, make sure that the shipping screws on the TPU have been removed and that the automatic document feeder doesn’t have a paper jam and isn’t out of paper.
The scanner doesn’t scan your image . . .■Make sure the scanner is ready to scan. Wait until the READY light stops flashing and remains on.
■Check your image source setting. Make sure you selected EPSON TWAIN Pro (or EPSON TWAIN Pro Network).
■Run the scanner test to make sure the scanner is communicating with your computer. For Windows 2000 or Windows 98, see “Testing Your Scanner’s Operation” on page 17. For Windows 95 or NT and Macintosh, open the EPSON TWAIN Pro window (or EPSON TWAIN Pro Network window) and click the Test button.
■Make sure you have enough memory to scan your image. If you’re scanning a large image or scanning at a high resolution, try closing other programs before you scan. If you have a Macintosh, try increasing the memory of the host application. If your computer still doesn’t have enough memory to process the image, try scanning at a lower resolution, or select part of the image to scan. If you still cannot scan, you may need to upgrade your RAM.
■If you’re using a network scanner, the scanner may have timed out. Check the time out setting on the EPSON TWAIN Pro Network window and increase the value, if necessary.
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