4.If the electrical outlet is working and all the connections are secure but your computer still won’t start, call your dealer.

Note

If the computer starts but you can’t see anything on the screen, see “Monitor Problems,” on page C-10.

The Computer Does Not Respond

If your computer locks up and does not respond when you type on the keyboard, follow these steps:

1.Wait a few moments; some operations take longer than others to complete. For example, the computer takes longer to sort a database than to accept a single typed character. If your computer still does not respond after a reasonable length of time, proceed to the next step.

2.Your computer may take a long time to complete its power-on diagnostics if you have just made a change in your system’s configuration. The first time you turn on your computer after making such a change, it can take several minutes to finish its self test, depending on what you changed. If the computer does not display the MS-DOS prompt after five minutes, press the RESET button and try again. If that doesn’t work, insert the Reference diskette in drive A and press the RESET button. If the computer still does not boot, contact your Epson dealer.

3.Did you disconnect the battery to replace it? Insert the Reference diskette in Drive A and press RESET. Then run SETUP as described in Chapter 2 of the Setup Guide and make sure the settings are correct. Be sure to save your SETUP information when you exit the program.

C-6 Troubleshooting