Using the Error Indicators

You can identify many common printer problems using the lights on the control panel. If your printer stops working and one or more control panel lights are on or flashing, use the following table to diagnose and fix the problem. If you can’t fix your printer problem using this table, go to the next section.

State of panel

Beep

Problem

lights

pattern

Solution

 

 

 

n Paper Out

 

No paper is loaded in the selected paper source.

n Pause

∙∙∙

Load paper in the printer or select a different paper source; the

 

 

Paper Out light goes off. Then press the Pause button; the Pause

 

 

 

 

light goes off and the printer starts printing.

 

 

 

 

 

The paper is not loaded correctly.

 

∙∙∙

Remove your paper and reload it correctly. See Chapter 3

 

(continuous paper) or Chapter 4 (single sheets) for instructions

 

 

 

 

on loading the type of paper you want to use.

 

 

 

n Pause

 

The paper release lever is set to the wrong position.

 

 

 

 

 

Set the paper release lever to the position for the paper source

 

∙∙∙∙∙

you want to use. If paper from another paper source is currently

 

 

in the paper path, press the Load/Eject button to eject the

 

 

paper; then move the paper release lever to the desired

 

 

position.

 

 

 

f Paper Out

∙∙∙

A single sheet of paper is not fully ejected.

n Pause

 

Press the Load/Eject button to eject the sheet.

 

 

 

 

 

 

 

 

Continuous paper is not fed to the standby position.

 

 

 

 

∙∙∙

Tear off the printed page at the perforation; then press the

 

Load/ Eject button. The printer feeds the paper to the standby

 

 

 

 

position.

 

 

 

 

∙∙∙

Paper is jammed in the printer.

 

To clear the paper jam, see "Clearing Paper Jams" on page 7-13.

 

 

 

 

 

f Paper Out

 

The print head is overheated.

f Pause

Wait a few minutes; the printer resumes printing automatically

 

 

 

 

once the print head cools.

 

 

 

f Paper Out

 

An unknown printer error has occurred.

f Pause

Turn off the printer and leave it off for several minutes; then turn

f Tear Off/Bin

 

on the printer again. If the error recurs, contact your dealer.

f Font

 

 

 

 

 

 

n= on, o = off, f = flashing

∙∙∙= short series of beeps (three beeps), ∙∙∙∙∙ = long series of beeps (five beeps)

7-2Troubleshooting