Resolving the Headlift Error Message

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Resolving the Unknown Ribbon Type Error Message

Symptom: The Printer is unable to determine the type of ribbon installed.

Step	Procedure

1	Verify the ribbon type.
	a.	Ensure that the print ribbon installed in the Printer is an HDP ribbon. (Note:
		Although similar in appearance, a DTC ribbon installed in an HDP Printer
		will produce an Unknown Ribbon Type error message.)

2	Test the Ribbon Sensor.
	a.	Remove the back cover and locate the connector labeled J65 on the main
		Board.
	b.	Check the voltage for each of the five (5) Ribbon Sensors (140404 and
		140407) at their connection to the main Board.
	c.	Use a Multimeter to ground the negative lead to the chassis and put the
		positive lead on pins 3, 5, 7, 9 and 11 of J65 on the main Board.
	d.	Place a RibbonTraq™ mark over the Ribbon Sensor. (Note: The voltage
		should be less than 1 VDC.)
	e.	Remove the RibbonTraq mark from the Ribbon Sensor. (Note: The
		voltage should be greater than 3.5 VDC.)
	f.	Replace the Sensor if the voltages are incorrect.

Symptom: The Printer was unable to raise or lower the printhead.

Step	Procedure

1	Press the Resume button to retry.

2	If the Headlift does not rotate, check the Headlift Motor to ensure that it is
	running.

3	If the Headlift Motor is not running, replace the Headlift Motor as described in
	the Replacing the Headlift Motor Assembly (D840980) procedure in Section 5,
	page 292.

4	If the head cycles but does not stop at the position every time, check the
	Headlift Sensor as described in Sensor Testing in Section 7, page 440.

5	If the Headlift Sensor is failing, replace it. See the Replacing the Headlift
	Sensor Assembly procedure (D804983) in Section 5, page 294.

HDP 800 Series Card Printer/Encoders Service Manual (Rev. 5.0)

HDP820 specifications

The FARGO electronic HDP820 is a high-definition printer particularly renowned for its advanced technologies and exceptional performance in producing high-quality ID cards and badges. This printer is designed to meet the demands of organizations requiring efficient and reliable card personalization.

One of the key features of the HDP820 is its retransfer technology. Unlike traditional direct-to-card printers, the HDP820 utilizes a unique process where the image is first printed onto a transfer film, which is then heat-transferred onto the card surface. This method allows for sharp, vibrant images and ensures that the entire card surface can be printed, including the edges, without any white borders. The resulting cards are both durable and visually striking, making them ideal for identification, access control, and other security purposes.

The HDP820 also boasts a high speed and high volume output. It is capable of producing up to 120 cards per hour, significantly speeding up the card production process for large organizations. This efficiency is further enhanced by its dual-sided printing capability, allowing for the simultaneous printing on both sides of the card without sacrificing speed.

Another notable feature is the printer's versatility. The HDP820 supports a wide range of card types, including PVC, composite PVC, and even smart cards. This flexibility enables organizations to utilize the printer for various applications, from employee badges to member cards and more.

Security features are also integrated into the HDP820. The printer supports advanced encryption and data protection protocols, ensuring that sensitive information printed on cards remains secure. This is critical for businesses handling confidential information, as well as for government entities dealing with security assets.

Additionally, the HDP820 is equipped with a user-friendly interface. The printer includes an LCD display that allows users to monitor the printing process, check status updates, and troubleshoot any issues that may arise. This accessibility makes it easier for operators to maintain the printer and ensures smooth operation.

In summary, the FARGO electronic HDP820 combines advanced retransfer technology, high-speed performance, versatility in card types, security features, and user-friendly design. This makes it a top choice for organizations looking for a reliable and efficient solution for their card printing needs. Whether for operational efficiency or security purposes, the HDP820 stands out in the market as a leading choice for ID card production.

FARGO electronic HDP820 service manual Resolving the Unknown Ribbon Type Error Message

Models: HDP820

RESTRICTED USE ONLYFargo Electronics, Inc.

Resolving the Unknown Ribbon Type Error Message

Step