LCD/SmartGuard Messages

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Fargo Electronics, Inc.

Section 2: General Troubleshooting

The purpose of this section is to provide the User with specific procedures relating to the LCD/SmartGuard Messages, Communication Errors, Card Feeding Errors, Encoding Errors, Printing Process Errors, Transfer Process Errors and Diagnosing the Image Problems for the HDP 820 Card Printer.

IMPORTANT! Fargo Card Printers require highly specialized print ribbons to function properly. To maximize Printer life, reliability, printed card quality and durability, you must use only Fargo Certified Supplies. For this reason, your Fargo warranty is void, where not prohibited by law, if you use non-Fargo Certified Supplies. To order additional materials, please contact your authorized reseller.

The LCD display shows the current status of the Printer. Refer to the cause and solution tables in this section for all possible LCD messages. (Note: These tables display the LCD messages in alphabetical order. If the LCD message is communicating an error or requires an action, these tables will also offer a solution to what should be done.)

Reviewing LCD Messages

Message	Cause	Solution

Add Cards	Indicates there is not an adequate	Add cards to the input hopper and
	supply of cards in the Card Input	press Resume to continue printing.
	Hopper.

Aligning	If this appears as a prompt, the	If this appears as an error, see the
Film	HDP Film is self-aligning to the	the Resolving the Film Sensor
	proper position for printing.	errors procedure in Section 2, page
		93.

Aligning	If this appears as a prompt, the print	If this appears as an error, see the
Ribbon	ribbon is self-aligning to the proper	Resolving the Ribbon Alignment
	position for printing.	Error Message procedure in Section
		2, page 85.

Card Jam	A card is jammed in the Transfer	See the Resolving the Card Jam
	Station or card flipping area of the	Error Message procedure in Section
	Printer.	2, page 74.

Card Jam:	A card is jammed in the card	See the Resolving the jammed
Flipper	flipping area of the Printer.	Cards on the Flipper Table
		procedure in Section 2, page 71.

		Continued on the next page

HDP 800 Series Card Printer/Encoders Service Manual (Rev. 5.0)

HDP820 specifications

The FARGO electronic HDP820 is a high-definition printer particularly renowned for its advanced technologies and exceptional performance in producing high-quality ID cards and badges. This printer is designed to meet the demands of organizations requiring efficient and reliable card personalization.

One of the key features of the HDP820 is its retransfer technology. Unlike traditional direct-to-card printers, the HDP820 utilizes a unique process where the image is first printed onto a transfer film, which is then heat-transferred onto the card surface. This method allows for sharp, vibrant images and ensures that the entire card surface can be printed, including the edges, without any white borders. The resulting cards are both durable and visually striking, making them ideal for identification, access control, and other security purposes.

The HDP820 also boasts a high speed and high volume output. It is capable of producing up to 120 cards per hour, significantly speeding up the card production process for large organizations. This efficiency is further enhanced by its dual-sided printing capability, allowing for the simultaneous printing on both sides of the card without sacrificing speed.

Another notable feature is the printer's versatility. The HDP820 supports a wide range of card types, including PVC, composite PVC, and even smart cards. This flexibility enables organizations to utilize the printer for various applications, from employee badges to member cards and more.

Security features are also integrated into the HDP820. The printer supports advanced encryption and data protection protocols, ensuring that sensitive information printed on cards remains secure. This is critical for businesses handling confidential information, as well as for government entities dealing with security assets.

Additionally, the HDP820 is equipped with a user-friendly interface. The printer includes an LCD display that allows users to monitor the printing process, check status updates, and troubleshoot any issues that may arise. This accessibility makes it easier for operators to maintain the printer and ensures smooth operation.

In summary, the FARGO electronic HDP820 combines advanced retransfer technology, high-speed performance, versatility in card types, security features, and user-friendly design. This makes it a top choice for organizations looking for a reliable and efficient solution for their card printing needs. Whether for operational efficiency or security purposes, the HDP820 stands out in the market as a leading choice for ID card production.

FARGO electronic HDP820 LCD/SmartGuard Messages, Reviewing LCD Messages, Message Cause Solution

Models: HDP820

Section 2: General Troubleshooting