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Fargo Electronics, Inc.

Resolving an Upgrade Failed error (continued)

Step

Procedure

3Ensure that the proper procedure is being used.

a.Be sure to follow the instructions on the attached HDP Firmware Upgrade Guide to insure that the correct data is being transferred to the Printer.

4a. It is possible that the Firmware Update Program is corrupt. In this case, the entire program should be uninstalled from the PC and the newest version of the program should be downloaded and installed from Fargo’s web site: http://www.fargo.com

5Update from the 32-bit Print Spooler.

a.Install and open the 32-bit Print Spooler program.

b.Click on File in the menu and select the Open option.

c.Then point this window to the directory of where the latest HDP Firmware is located on the PC. (This Firmware file will always have a *.s19 extension)

d.Once the Firmware file is selected, the HDP needs to be restarted into SYSTEM UPGRADE mode:

At the PRINTER READY screen, select the “menu” option.

Then press the DOWN arrow, until the brackets are around the System Upgrade.

Then press the Select option.

When the screen Displays “Are you sure you want to continue?” Select YES.

When the Printer reboots, it will be in System Upgrade mode and will begin to count down from 60 seconds to 0 sec.

As the HDP LCD display begins its countdown, click the “Print” button on the 32-bit Print Spooler.

e.The HDP Display should then run through its Update process. After it has completed, reboot the Printer. Turn the power off and then back on and then test.

HDP￿ 800 Series Card Printer/Encoders Service Manual (Rev. 5.0)

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FARGO electronic HDP820 service manual Resolving an Upgrade Failed error, Step

HDP820 specifications

The FARGO electronic HDP820 is a high-definition printer particularly renowned for its advanced technologies and exceptional performance in producing high-quality ID cards and badges. This printer is designed to meet the demands of organizations requiring efficient and reliable card personalization.

One of the key features of the HDP820 is its retransfer technology. Unlike traditional direct-to-card printers, the HDP820 utilizes a unique process where the image is first printed onto a transfer film, which is then heat-transferred onto the card surface. This method allows for sharp, vibrant images and ensures that the entire card surface can be printed, including the edges, without any white borders. The resulting cards are both durable and visually striking, making them ideal for identification, access control, and other security purposes.

The HDP820 also boasts a high speed and high volume output. It is capable of producing up to 120 cards per hour, significantly speeding up the card production process for large organizations. This efficiency is further enhanced by its dual-sided printing capability, allowing for the simultaneous printing on both sides of the card without sacrificing speed.

Another notable feature is the printer's versatility. The HDP820 supports a wide range of card types, including PVC, composite PVC, and even smart cards. This flexibility enables organizations to utilize the printer for various applications, from employee badges to member cards and more.

Security features are also integrated into the HDP820. The printer supports advanced encryption and data protection protocols, ensuring that sensitive information printed on cards remains secure. This is critical for businesses handling confidential information, as well as for government entities dealing with security assets.

Additionally, the HDP820 is equipped with a user-friendly interface. The printer includes an LCD display that allows users to monitor the printing process, check status updates, and troubleshoot any issues that may arise. This accessibility makes it easier for operators to maintain the printer and ensures smooth operation.

In summary, the FARGO electronic HDP820 combines advanced retransfer technology, high-speed performance, versatility in card types, security features, and user-friendly design. This makes it a top choice for organizations looking for a reliable and efficient solution for their card printing needs. Whether for operational efficiency or security purposes, the HDP820 stands out in the market as a leading choice for ID card production.