RESTRICTED USE ONLYFargo Electronics, Inc.

Table of Contents

Section 1: Specifications _________________________________________________ 10

Reviewing the HDP800 Series Printers Overview table ________________________ 10

Regulatory Compliances ________________________________________________ 11

Agency Listings _______________________________________________________ 11

Technical Specifications ________________________________________________ 12

Functional Specifications ________________________________________________ 16

Printer Components: Access Card Slot to Parallel Interface Port_______________ 17

Printer Components: LCD and Softkey Control Pad ________________________ 25

Printer Components: Centronics-Type Parallel Interface _____________________ 31

Printer Components: Print Ribbons _____________________________________ 32

Printer Components: Blank Cards_______________________________________ 33

Printer Components: Card Input Hopper (HDP820/820-LC) __________________ 34

Printer Components: Card Input Hopper (HDP825/825-LC) __________________ 35

Printer Components: Card Output Hopper ________________________________ 36

Printer Components: Lamination Roller __________________________________ 37

Reviewing the Card Lamination Module____________________________________ 38

Reviewing the Lamination Top Cover and Station __________________________ 39

Reviewing the Securing Latches and Lamination LED Light __________________ 40

Reviewing the Cancel button ___________________________________________ 41

Reviewing the Resume (pause) button____________________________________ 42

Reviewing the Rejection Card Hopper and Card Output Hopper _______________ 43

Reviewing the Module and Printer interaction _____________________________ 44

Reviewing the Module and LCD Display interaction ________________________ 45

Reviewing the Module’s Programmed Default Temperature __________________ 46

Reviewing the Laminator Temperature Adjustment _________________________ 47

Reviewing the Overlaminates ____________________________________________ 48

Reviewing the Thermal Transfer Film and PolyGuard Overlaminates ___________ 48

Reviewing the CR-90 or CR-100 Patch Size _______________________________ 49

Reviewing the Overlaminate Design _____________________________________ 49

Section 2: General Troubleshooting _______________________________________ 50

LCD/SmartGuard Messages______________________________________________ 50

Reviewing LCD Messages_____________________________________________ 50

Reviewing SmartGuard™ Error and Status Messages _______________________ 58

Communications Errors _________________________________________________ 60

Resolving the Communication Errors ____________________________________ 60

Firmware Errors _______________________________________________________ 63

Resolving the Upgrade Failed error ______________________________________ 63

Card Feeding Errors ____________________________________________________ 65

Resolving the Card Feeding problem (HDP820/820-LC) _____________________ 65

Resolving the Card Feeding Errors (HDP825/825-LC)_______________________ 68

Resolving the stalled Cards on or at the Feed Rollers ________________________ 71

Resolving the jammed Cards on the Flipper Table __________________________ 71

Resolving the Flipper Alignment Error Message____________________________ 72

Resolving the Cards being fed improperly off the Flipper Table _______________ 73

HDP￿ 800 Series Card Printer/Encoders Service Manual (Rev. 5.0)

1

Page 15
Image 15
FARGO electronic HDP820 service manual Table of Contents

HDP820 specifications

The FARGO electronic HDP820 is a high-definition printer particularly renowned for its advanced technologies and exceptional performance in producing high-quality ID cards and badges. This printer is designed to meet the demands of organizations requiring efficient and reliable card personalization.

One of the key features of the HDP820 is its retransfer technology. Unlike traditional direct-to-card printers, the HDP820 utilizes a unique process where the image is first printed onto a transfer film, which is then heat-transferred onto the card surface. This method allows for sharp, vibrant images and ensures that the entire card surface can be printed, including the edges, without any white borders. The resulting cards are both durable and visually striking, making them ideal for identification, access control, and other security purposes.

The HDP820 also boasts a high speed and high volume output. It is capable of producing up to 120 cards per hour, significantly speeding up the card production process for large organizations. This efficiency is further enhanced by its dual-sided printing capability, allowing for the simultaneous printing on both sides of the card without sacrificing speed.

Another notable feature is the printer's versatility. The HDP820 supports a wide range of card types, including PVC, composite PVC, and even smart cards. This flexibility enables organizations to utilize the printer for various applications, from employee badges to member cards and more.

Security features are also integrated into the HDP820. The printer supports advanced encryption and data protection protocols, ensuring that sensitive information printed on cards remains secure. This is critical for businesses handling confidential information, as well as for government entities dealing with security assets.

Additionally, the HDP820 is equipped with a user-friendly interface. The printer includes an LCD display that allows users to monitor the printing process, check status updates, and troubleshoot any issues that may arise. This accessibility makes it easier for operators to maintain the printer and ensures smooth operation.

In summary, the FARGO electronic HDP820 combines advanced retransfer technology, high-speed performance, versatility in card types, security features, and user-friendly design. This makes it a top choice for organizations looking for a reliable and efficient solution for their card printing needs. Whether for operational efficiency or security purposes, the HDP820 stands out in the market as a leading choice for ID card production.