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Resolving the Print Ribbon Jam

Symptom: If the print ribbon becomes stuck to the HDP film or jammed inside the Printer, the LCD Display will indicate that it is jammed. Refer to the following steps to clear the jam:

Step

Procedure

1Leave the power ON and open the Print and/or Transfer Stations.

2Remove the Take-Up core (the side with used ribbon on it) from in between the two black Drive Hubs.

3Steadily pull the print ribbon free from where it is jammed.

•If stuck to the HDP film, pull the ribbon off the film. Do not jerk the ribbon to free it, since this will increase the chance of breaking it.

•If it does happen to break, simply tape the broken end of the Supply Roll directly onto the Take-up roll. Then, wind a few inches worth of ribbon from the supply roll onto the Take-up roll.

Be sure the print ribbon is passing behind both the Supply and Take-up rolls.

4Once the jam is cleared, replace media and close the Printer. At this point, the LCD Display will prompt you to either press the RESUME button or the CANCEL button.

•Press the RESUME button to retry printing (depending on the error and how far the card or ribbon have been moved, this may not be possible).

•Press the CANCEL to reboot the Printer and cancel all jobs within the Printer's memory. In this case, cancel and resend the print job from the computer.

For best results, cancel the job from the computer first, then press the Printer's CANCEL button.

Resolving the Print Ribbon Error Message

Symptom: The Print Ribbon is not installed properly or has run out, jammed, broken or been damaged.

Step

Procedure

1See the Resolving the Ribbon Alignment Error Message procedure in Section 2, page 10, for details.

HDP￿ 800 Series Card Printer/Encoders Service Manual (Rev. 5.0)

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FARGO electronic HDP820 service manual Resolving the Print Ribbon Jam, Resolving the Print Ribbon Error Message
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HDP820 specifications

The FARGO electronic HDP820 is a high-definition printer particularly renowned for its advanced technologies and exceptional performance in producing high-quality ID cards and badges. This printer is designed to meet the demands of organizations requiring efficient and reliable card personalization.

One of the key features of the HDP820 is its retransfer technology. Unlike traditional direct-to-card printers, the HDP820 utilizes a unique process where the image is first printed onto a transfer film, which is then heat-transferred onto the card surface. This method allows for sharp, vibrant images and ensures that the entire card surface can be printed, including the edges, without any white borders. The resulting cards are both durable and visually striking, making them ideal for identification, access control, and other security purposes.

The HDP820 also boasts a high speed and high volume output. It is capable of producing up to 120 cards per hour, significantly speeding up the card production process for large organizations. This efficiency is further enhanced by its dual-sided printing capability, allowing for the simultaneous printing on both sides of the card without sacrificing speed.

Another notable feature is the printer's versatility. The HDP820 supports a wide range of card types, including PVC, composite PVC, and even smart cards. This flexibility enables organizations to utilize the printer for various applications, from employee badges to member cards and more.

Security features are also integrated into the HDP820. The printer supports advanced encryption and data protection protocols, ensuring that sensitive information printed on cards remains secure. This is critical for businesses handling confidential information, as well as for government entities dealing with security assets.

Additionally, the HDP820 is equipped with a user-friendly interface. The printer includes an LCD display that allows users to monitor the printing process, check status updates, and troubleshoot any issues that may arise. This accessibility makes it easier for operators to maintain the printer and ensures smooth operation.

In summary, the FARGO electronic HDP820 combines advanced retransfer technology, high-speed performance, versatility in card types, security features, and user-friendly design. This makes it a top choice for organizations looking for a reliable and efficient solution for their card printing needs. Whether for operational efficiency or security purposes, the HDP820 stands out in the market as a leading choice for ID card production.
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