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Fargo Electronics, Inc.

Firmware Errors

Resolving the Upgrade Failed error

Symptom: An Upgrade Failed error is displayed on the LCD during the upgrade process

Step

Procedure

 

 

 

 

1

Determine if there is interference from an external device.

 

 

a.

Do not use an A/B switch box, dongle key or other peripheral in line with

 

 

 

the parallel cable.

 

 

b.

If using a switch box, dongle key or other peripheral, remove it while testing

 

 

 

communication between the computer and the Printer.

 

 

c.

If needed, replace the switch box, dongle key or other peripheral (once it is

 

 

 

determined that the cause of the interference is not the switch box or

 

 

 

peripheral).

 

 

d.

Alternative: Add a second parallel port into the computer (if a second

 

 

 

Printer is required).

 

 

 

 

2

Ensure that the proper procedure is being used.

 

 

a.

Be sure to follow the instructions on the attached HDP Firmware Upgrade

 

 

 

Guide to insure that the correct data is being transferred to the Printer.

 

 

b.

It is possible that the Firmware Update Program is corrupt. In this case, the

 

 

 

entire program should be uninstalled from the PC and the newest version

 

 

 

of the program should be downloaded and installed from Fargo’s web site:

 

 

 

http://www.fargo.com

 

 

 

 

 

 

 

Continued on the next page

 

HDP￿ 800 Series Card Printer/Encoders Service Manual (Rev. 5.0)

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Page 76 Page 78
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FARGO electronic HDP820 service manual Firmware Errors, Resolving the Upgrade Failed error
Page 76 Page 78

HDP820 specifications

The FARGO electronic HDP820 is a high-definition printer particularly renowned for its advanced technologies and exceptional performance in producing high-quality ID cards and badges. This printer is designed to meet the demands of organizations requiring efficient and reliable card personalization.

One of the key features of the HDP820 is its retransfer technology. Unlike traditional direct-to-card printers, the HDP820 utilizes a unique process where the image is first printed onto a transfer film, which is then heat-transferred onto the card surface. This method allows for sharp, vibrant images and ensures that the entire card surface can be printed, including the edges, without any white borders. The resulting cards are both durable and visually striking, making them ideal for identification, access control, and other security purposes.

The HDP820 also boasts a high speed and high volume output. It is capable of producing up to 120 cards per hour, significantly speeding up the card production process for large organizations. This efficiency is further enhanced by its dual-sided printing capability, allowing for the simultaneous printing on both sides of the card without sacrificing speed.

Another notable feature is the printer's versatility. The HDP820 supports a wide range of card types, including PVC, composite PVC, and even smart cards. This flexibility enables organizations to utilize the printer for various applications, from employee badges to member cards and more.

Security features are also integrated into the HDP820. The printer supports advanced encryption and data protection protocols, ensuring that sensitive information printed on cards remains secure. This is critical for businesses handling confidential information, as well as for government entities dealing with security assets.

Additionally, the HDP820 is equipped with a user-friendly interface. The printer includes an LCD display that allows users to monitor the printing process, check status updates, and troubleshoot any issues that may arise. This accessibility makes it easier for operators to maintain the printer and ensures smooth operation.

In summary, the FARGO electronic HDP820 combines advanced retransfer technology, high-speed performance, versatility in card types, security features, and user-friendly design. This makes it a top choice for organizations looking for a reliable and efficient solution for their card printing needs. Whether for operational efficiency or security purposes, the HDP820 stands out in the market as a leading choice for ID card production.
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