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HDP800 Series Card Printer/Encoders Service Manual (Rev. 5.0) 128
Resolving the Image washout on Film problems Symptom: The Image appears to not be completely printed on Film.
Step Procedure
1Verify that the upper and middle Modules are seated properly and are
completely locked down.
2Verify if the Printhead pressure is too low.
a. Remove the Printhead. See the Replacing the Printhead (D840854)
procedure in Section 5, page 281 and bend the two metal Springs slightly
toward the front of the upper Module.
b. Reinstall the Printhead and print a test card.
c. If registration does not get better, remove the Printhead and bend the two
metal Springs away from the upper Module slightly.
d. Reinstall the Printhead and print a self-test.
3Increase Image Darkness in the LCD.
a. Select Menu from the LCD.
b. Select Setup Printer and then select Image Darkness.
c. Increase (in increments of five) the Image Darkness through the LCD Setup
Menu and print a card.
4Reprint with Fargo cards if printing with non-Fargo cards.
5Adjust Printhead Bracket Adjustment Screws. (Note: These can be found on the
backside of the Printhead. See drawing D840854).
c. Loosen and adjust the screws so there is equal Spring pressure on each side
of the print head.
d. Tighten the screws and reprint the card that is exhibiting the issue.
6Remove the Printhead and reinstall. Replace the Printhead if the problem
persists.