RESTRICTED USE ONLYFargo Electronics, Inc.

Resolving the Card Jam Error Message ___________________________________ 74

Resolving the Card Jam: Lam Error Message______________________________ 75

Magnetic Encoding Errors _______________________________________________ 76

Resolving the No ENC Response Error Message ___________________________ 76

Resolving the No Magnetic Encoder Error Message_________________________ 76

Resolving the Failed Magnetic Encode Error Message _______________________ 77

Removing the Card jam in the Printer’s Magnetic Encoding Area ______________ 78

Resolving the Printer being unable to read Encoded Magnetic track Data problem _ 79 Resolving the magnetic stripe Data being printed on a Card problem ___________ 80

E-card Encoding Errors _________________________________________________ 81

Resolving the Job Mismatch error _______________________________________ 81

Removing the Card jam in the Printer’s Smart Card Encoding Area ____________ 82

Resolving the No Prox Encoder Error Message ____________________________ 83

Resolving the No Smart Encoder Error Message ___________________________ 83

Resolving the Failed Smart Encode Error Message__________________________ 84

Printing Process Errors__________________________________________________ 85

Resolving the Ribbon Alignment Error Message ___________________________ 85

Resolving the Print Ribbon Jam_________________________________________ 86

Resolving the Print Ribbon Error Message ________________________________ 86

Resolving the Print Ribbon Out Error Message_____________________________ 87

Resolving the Wrong Print Ribbon Error Message __________________________ 87

Resolving the Unknown Ribbon Type Error Message _______________________ 88

Resolving the Headlift Error Message ____________________________________ 88

Resolving the Printer pausing between Panels problem ______________________ 89

Resolving the Printhead Temp Error Message______________________________ 90

Resolving the Printer Open Error Message ________________________________ 90

Transfer Process Errors _________________________________________________ 91

Resolving the Upper and Lower Film errors _______________________________ 91

Resolving the Film Sensor errors________________________________________ 93

Resolving the Transfer Cooling error ____________________________________ 97

Resolving the Card Jam Error Message ___________________________________ 98

Resolving the Temperature Timeout Error Message _________________________ 99

Resolving the Transfer Lift Error Message ________________________________ 99

Resolving the Output Stacker errors ____________________________________ 100

Card Lamination Errors ________________________________________________ 101

Resolving the Overlaminate Jam _______________________________________ 101

Resolving the Card Lamination Placement errors __________________________ 103

Resolving the Lam Error/Out Error Message _____________________________ 104

Resolving the Lamination (not adhering to the card surface) problem __________ 106

Diagnosing the Image Problems _________________________________________ 108

Resolving the Pixel failure problems ____________________________________ 108

Resolving the Card surface debris problems ______________________________ 110

Resolving the incorrect Image Darkness problems _________________________ 113

Resolving the Ribbon wrinkle problems _________________________________ 115

Resolving the excessive Resin Printing problems __________________________ 117

Resolving the incomplete Resin Printing problems _________________________ 118

HDP￿ 800 Series Card Printer/Encoders Service Manual (Rev. 5.0)

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FARGO electronic HDP820 service manual Restricted USE ONLYFargo Electronics, Inc

HDP820 specifications

The FARGO electronic HDP820 is a high-definition printer particularly renowned for its advanced technologies and exceptional performance in producing high-quality ID cards and badges. This printer is designed to meet the demands of organizations requiring efficient and reliable card personalization.

One of the key features of the HDP820 is its retransfer technology. Unlike traditional direct-to-card printers, the HDP820 utilizes a unique process where the image is first printed onto a transfer film, which is then heat-transferred onto the card surface. This method allows for sharp, vibrant images and ensures that the entire card surface can be printed, including the edges, without any white borders. The resulting cards are both durable and visually striking, making them ideal for identification, access control, and other security purposes.

The HDP820 also boasts a high speed and high volume output. It is capable of producing up to 120 cards per hour, significantly speeding up the card production process for large organizations. This efficiency is further enhanced by its dual-sided printing capability, allowing for the simultaneous printing on both sides of the card without sacrificing speed.

Another notable feature is the printer's versatility. The HDP820 supports a wide range of card types, including PVC, composite PVC, and even smart cards. This flexibility enables organizations to utilize the printer for various applications, from employee badges to member cards and more.

Security features are also integrated into the HDP820. The printer supports advanced encryption and data protection protocols, ensuring that sensitive information printed on cards remains secure. This is critical for businesses handling confidential information, as well as for government entities dealing with security assets.

Additionally, the HDP820 is equipped with a user-friendly interface. The printer includes an LCD display that allows users to monitor the printing process, check status updates, and troubleshoot any issues that may arise. This accessibility makes it easier for operators to maintain the printer and ensures smooth operation.

In summary, the FARGO electronic HDP820 combines advanced retransfer technology, high-speed performance, versatility in card types, security features, and user-friendly design. This makes it a top choice for organizations looking for a reliable and efficient solution for their card printing needs. Whether for operational efficiency or security purposes, the HDP820 stands out in the market as a leading choice for ID card production.