4 2 | Maintenance | (for qualified service personnel only) | |||||||
Troubleshooting Table |
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| Problem: | Possible Cause: | Don't Call for Service |
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| Pilot Will | Not | Light | A gas shut off valve is turned off | Check all gas shut off valves |
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| The gas control knob isn't turned to "PILOT" | See "Starting the Pilot Light" Step C |
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| The valve control knob isn't pushed in | See "Starting the Pilot Light" Step C |
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| The igniter wasn't pressed repeatedly | See "Starting the Pilot Light" Step C |
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| No Propane in Tank |
| Check Tank Level |
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| Main Burners Will Not | The pilot light has gone out | See "Starting the Pilot Light" |
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| Start |
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| The gas control valve is turned to "PILOT" or "OFF" | See "Starting the Pilot Light" |
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| The ON/OFF switch is turned to "OFF" | Turn the ON/OFF switch to "ON" |
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| The remote control is not working correctly | See the remote control instructions |
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| The thermostat is disconnected or set too low | See "Thermostat Operation" |
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| Remote Control | Does | The pilot light has gone out | See "Starting the Pilot Light" |
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| Not Work |
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| The gas control valve is turned to "PILOT" or "OFF" | See "Starting the Pilot Light" |
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| The ON/OFF switch is turned to "OFF" | Turn the ON/OFF switch to "ON" |
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| The remote is too far away from the fireplace | Use the remote closer to the fireplace |
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| The remote control receiver is turned "Off" | See the remote control instructions |
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| One of the two remote control batteries is dead | See the remote control instructions |
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| Thermostat Does | Not | The pilot light has gone out | See "Starting the Pilot Light" |
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| Work |
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| The gas control valve is turned to "PILOT" or "OFF" | See "Starting the Pilot Light" |
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| The ON/OFF switch is turned to "OFF" | Turn the ON/OFF switch to "ON" |
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| The thermostat is set too low | See "Thermostat Operation" |
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| Fireplace | Will | Not | The fireplace is not getting electricity | Check the breaker switch |
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| Distribute | Heat | The fireplace is not up to temperature | See "Operating Your Fireplace" |
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| Pilot Goes Out Once A | The gas supply has been shut off | Keep the gas supply turned on |
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| Month Or More |
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| Flames Are Too Blue | The fireplace has just been started | This is normal - see "Starting the |
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| Fireplace for the First Time" |
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| Improper air shutter adjustment | Adjust Air Shutter - contact your |
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| Flames Are Too Short | The flame height may be turned too low | Turn the flame height to "HI" - |
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| See "Adjusting the Flame Height" |
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| (Under 6") |
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| Thin Layer of Soot | The logs or coals are placed incorrectly | See "Log Set Installation & Removal" |
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| Covers the Glass | Improper air shutter adjustment | Adjust Air Shutter - contact your |
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Travis Industries | 4050114 | 1 0 0 - 0 1 1 4 9 |
