Warranty
BASIC WARRANTY—In the absence of any optional warranty or continuing provisions by formal agreement, EUROLOGIC warrants its products in accordance with the schedules listed below. Purchaser hereafter mentioned refers at all times to the customer who purchased EUROLOGIC product(s).
VOYAGER WARRANTY—EUROLOGIC warrants Voyager products of its manufacture to be free from defect in material and workmanship for a period of one year from the date of shipment. During this period, if the customer experiences difficulties with a EUROLOGIC Voyager system and is unable to resolve the problem via phone with EUROLOGIC Technical Support a Return Material Authorization (RMA) will be issued for the faulty component. Following receipt of an RMA, the Purchaser is responsible for returning the product to EUROLOGIC, freight prepaid. EUROLOGIC, upon verification of warranty, will repair or replace at its option the Voyager component in question, and will then return the product to the Purchaser, freight prepaid.
CABLE WARRANTY—All EUROLOGIC provided cables are warranted for ninety (90) days from the time of shipment. Questionable cables should be returned to EUROLOGIC, freight prepaid where they will be repaired or replaced by EUROLOGIC at its option and returned to the Purchaser, freight prepaid.
GENERAL TERMS—The above warranties shall not apply to expendable components such as fuses, bulbs, and the like, nor to connectors, adapters, and other items not a part of the basic product. EUROLOGIC shall have no obligation to make repairs or to cause replacement required through normal wear and tear or necessitated in whole or in part by catastrophe, fault or negligence of the user, improper or unauthorized use of the product, or use of the product in such a manner for which it was not designed, or by causes external to the product, such as, but not limited to, power failure or air conditioning. EUROLOGIC's sole obligation hereunder shall be to repair or replace any defective product, and, unless stated, pay return transportation costs for such replacement. Purchaser shall provide labor for removal of the defective product, shipping charges for return to EUROLOGIC and installation of its replacement. On- site services are not a part of this warranty. Above warranties are subject to change without notice.
RETURNED MATERIAL—Warranty claims must be received by EUROLOGIC within the applicable warranty period. A replaced product, or part thereof, shall become the property of EUROLOGIC and shall be returned to EUROLOGIC at Purchaser's expense. All returned material must be accompanied by a Return Materials Authorization (RMA) number assigned by EUROLOGIC. For RMA numbers contact EUROLOGIC at :
Telephone | + 353 -1-2958366 |
FAX | + 353-1-2958433 |
e-mail | rma@eurologic.com |
