NetTool
Users Manual
•Problem: DHCP server issuing IP address that causes duplicate IP on network.
Explanation: The DHCP server in question is not detecting an address and is provisioning a duplicate.
Remedy: This problem can be caused by a statically configured PC. Find the statically configured PC on the network and changes its IP address to a valid and unique IP address. Merging two unique networks into one can lead to this type of problem. The problem can also point to an issue with a DHCP server or an implementation bug.
Name Resolution
•Problem: No DNS server found on network to resolve names.
•Problem: DNS resolution failed.
Explanation: There are multiple DNS servers on the network and the PC is configured for the wrong one.
Remedy: Find out the correct DNS information. Access the PC’s network properties and configure the PC with that information.
•Problem: WINS resolution failed.
Explanation: The DNS server cannot determine the NetBIOS names.
Remedy: You can manually fix this problem in the DNS configuration section of network properties.
•Problem: Incorrect WINS server xxx.xxx.xxx.xxx configured on PC.
Explanation: The PC is configured to use DNS (Domain Name Server) and none can be found.
Remedy: Make sure that the DNS server is up and running. Access the PC’s network properties and make sure that the settings are correct.
Explanation: There are multiple WINS servers on the network and the PC is configured for the wrong one.
Remedy: Find out the correct WINS information. Access the PC’s network properties and configure the PC with that information.
