Troubleshooting
Troubleshooting PPPoE
The PPPoE connection can be debugged as follows:
1.Access the Main Menu of the
2.Click on the configuration icon.
3.Under the log files section of the information menu, look at all the logs.
4.If all of the steps indicate "OK" then your PPPoE connection is up and working.
If any of the steps indicates "Failed", you can attempt to reconnect by clicking "Connect". The
If you cannot connect after several minutes, you may be using an incorrect Service Name, User Name or Password. There also may be a provisioning problem with your ISP.
Attention: Unless you connect manually, the
Troubleshooting Internet Browsing
If your computer can obtain an IP address but you are unable to load any web pages from the Internet, your PC may not recognize any DNS server addresses. A DNS server is a machine on the Internet that translates Internet names (such as www addresses) to numeric IP addresses that computers can work with. Typically your ISP provides the addresses of one or two DNS servers for your use.
You can verify the DNS address of your computer as described in "Verifying TCP/ IP Properties". If you are using the default, it should be the same as your gateway address, which is your
You can also configure your PC manually with DNS addresses. Your operating system documentation should describe how to do this.
Does your PC have the
If your PC obtains its information from the
Troubleshooting a TCP/IP Network Using a Ping Utility
Most TCP/IP devices such as computers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP network is made very easy by using the ping utility in your PC or workstation.
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