7.2Troubleshooting Checklist
This section describes common problems that may occur during usage of the ScanSnap and how to solve the problems.
Before you call a repair service, perform simple troubleshooting steps in the table below.
If performing these troubleshooting steps does not resolve your problem, contact an authorized FUJITSU scanner service provider.
Symptom | Check This Item |
| Resolution |
|
|
| |
The scanner cannot be | Are the AC/USB cable and | Correctly connect the Power/USB | |
turned on. | the AC adapter connected | cable. |
|
| correctly? |
|
|
| Disconnect and then | ||
|
| ||
|
| Power cable. | |
|
| (* Wait at least 5 seconds before | |
|
| reconnecting the Power cable) | |
|
|
| |
| Is the paper chute closed? | Open the paper chute. | |
| (The scanner’s power is |
|
|
| controlled by closing/ |
|
|
| opening the paper chute.) |
|
|
|
|
| |
| Is Windows normally | Wait until Windows has started up | |
| started up? | completely. | LED will turn off |
| (This scanner’s power is | when Windows is starting up or in | |
| controlled by turning on/off | the sleeping mode. | |
| the computer.) |
|
|
| Did you press the | Press the [POWER] button. | |
| [POWER] button to turn off |
|
|
| the ScanSnap? (The |
|
|
| scanner can be turned off |
|
|
| by pressing [POWER] |
|
|
| button when the paper |
|
|
| chute is opened.) |
|
|
|
|
|
|
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