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| 7.2 Troubleshooting Checklist |
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| Symptom | Check This Item | Resolution |
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| When the document is | Did you put multiple small- | Put only one |
| scanned with the Carrier | size materials (pictures/ | (photo/post card) into the Carrier |
| Sheet, a message, | post cards) in Carrier | Sheet per scan. |
| "Document size | Sheet for scanning? |
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| incorrect," appears. |
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| When the document is |
| Feed about 50 sheets of PPC paper |
| scanned with the Carrier |
| or recycled paper, and then scan the |
| Sheet, a paper jam | document by using Carrier Sheet. | |
| occurs frequently. |
| * You can use either unused or used |
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| PPC/recycled paper. |
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| Black lines are | Is the scanned documents | It is recommended the Carrier Sheet |
| produced on the | written with a pencil? | be used for scanning. |
| scanned document. |
| If you are not using Carrier Sheet for |
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| scanning such documents, clean |
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| rollers as often as possible. |
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| For information about how to clean |
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| rollers, refer to "8.3 Cleaning the |
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| The scanned image is | With "Automatic detection" | Neatly align the edges of paper |
| chipped/Slant lines are | being selected in the | sheets with Side Guide. |
| produced on the | "Paper size" | * If you are scanning documents of |
| scanned image/The | list, was the document | mixed paper sizes, marking the |
| output image is wider | skewed during a scan? | "Scan mixed paper size" checkbox |
| than the original. |
| (page 89), carefully load smaller |
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| documents so that they can be fed |
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| straight. |
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| If those documents cannot be fed |
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| straight, it is recommended to scan |
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| only documents of about the same |
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| size at a time. |
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| The ScanSnap Quick | Is the ScanSnap in Left- | Mark [Use ScanSnap Quick Menu] |
| Menu is hidden. | Click Menu Mode? | on the |
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| Is ScanSnap Organizer, | If these applications are running and |
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| CardMinder, or Rack2 | one of them is active, the ScanSnap |
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| Library running? | interacts with the active application |
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| and scanned images are opened |
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| with it. Therefore, the ScanSnap |
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| Quick Menu is not displayed. |
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| To display the ScanSnap Quick |
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| Menu, exit these applications or |
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| deselect them. |
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| See section "4.6 About Automatic |
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| 111). |
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| The | Is the ScanSnap in Quick | On the |
| hidden. | Menu Mode? (Is the | [Use ScanSnap Quick Menu]. |
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| ScanSnap Quick Menu |
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| displayed after scanning?) |
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| Is the "ScanSnap | Close the "ScanSnap Manager - |
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| Manager - Scan and Save | Scan and Save Settings" dialog box. |
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| Settings" dialog box open? |
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7
Troubleshooting
ScanSnap S510 Operator's Guide |
| 225 |
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