Symptom

Check This Item

Resolution

 

 

 

The image scanned is

Is the "Brightness (Black

Adjust "Brightness" at [Scanning] -

too light or too dark.

and White scanning only)"

[Option] in the "ScanSnap Manager -

 

setting on [Option] of the

Scan and Save Settings" dialog box.

 

[Scanning] tab set to

 

 

extremely Light or Dark?

 

 

 

 

Lines on the document

Are you scanning in color

The color mode is used for capturing

are blurred.

mode, documents

colored images like photos in high

(Example: Ruled lines

including handwritten or

quality. For other documents

on a table cannot be

typed text, tables or frames

including textual content, select the

seen.)

with ruled lines?

checkbox for [Setting for text only

 

 

document] at [Scanning] – [Option]

 

 

in the "Scan and Save Settings"

 

 

window.

 

 

If it does not improve even after you

 

 

have tried this method, change

 

 

"Image quality" setting.

 

 

 

The scanning speed is

Does your PC meet the

Confirm the system requirements in

very slow.

recommended system

"Before Installing the Supplied

 

requirements?

Programs for the ScanSnap" (page

 

 

6).

 

 

Scanning speed will be slower

 

 

whenever the recommended CPU

 

 

and memory requirements are not

 

 

met.

 

 

If this is the case, at [Scanning] -

 

 

[Option] in the "ScanSnap Manager -

 

 

Scan and Save Settings" dialog box,

 

 

clear the checkboxes of the following

 

 

to increase the scanning speed.

 

 

• Correct skewed character strings

 

 

automatically

 

 

• Allow automatic image rotation

 

 

 

 

Is the USB 1.1 connected?

If your PC has an USB 2.0 port,

 

Note: When using an

connect the ScanSnap to this port.

 

USB1.1 interface, the data

(If using a USB hub, it must also

 

transfer rate may be

support USB 2.0 interfaces.) (*3)

 

slower due to large data

 

 

sizes.

 

 

 

 

Multi-feed errors (*4)

Is the Pad ASSY dirty?

Replace the pad by following the

occur frequently.

 

instructions in "8.3 Cleaning the

 

 

Inside of the Scanner" (page 232).

 

 

 

 

Is the Pad ASSY worn?

Replace the Pad ASSY by following

 

 

the instructions in "9.2 Replacing the

 

 

Pad ASSY" (page 240).

 

 

 

 

Is the document stack

Reduce the number of sheets in the

 

thicker than 5 mm?

document stack to 5 mm thickness

 

 

or less.

 

 

 

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