Symptom

Check This Item

Resolution

 

 

 

Scanned images are not

When "Allow automatic

Right-click ScanSnap Manager icon

displayed on the screen

blank page removal" is

on the task bar, select [Setting]

(when"Allow automatic

enabled, almost blank

[Scanning] tab and click the [Option]

blank page removal" is

documents with only a

button. Then clear the "Allow

enabled).

few characters may be

automatic blank page removal"

 

accidentally recognized

checkbox.

 

as blank pages and

 

 

removed from scanned

 

 

image data.

 

 

 

 

Scanned images are

Are the documents fed into

The "Correct skewed character

skewed.

the ADF with a skew of

strings automatically" function can

 

more than +/-5 degrees?

correct skewed images up to +/-5

 

 

degrees. Load the document onto

 

 

the scanner so that the document

 

 

skew does not exceed this limit.

 

 

 

 

Depending on the contents

Refer to "Correct skewed character

 

of document, the automatic

strings automatically." (page 81)

 

image deskew may not

 

 

work properly.

 

 

 

 

The orientation of

Depending on the contents

Refer to "Allow automatic image

scanned images is not

of document, the automatic

rotation." (page 82)

displayed correctly

image rotation may not

 

(when "Allow automatic

work properly.

 

image rotation" is

 

 

enabled).

 

 

 

 

 

The scanned images

Have you scanned

When small letters are squashed,

cannot be read.

documents written in small

right click ScanSnap Manager icon

 

letters?

on the task bar and select "Best" or

 

 

"Excellent" in the [Scanning] tab and

 

 

scan them again.

 

 

 

A part of the document

Is the “Allow automatic

Clear the check box for "Allow

does not appear in the

blank page removal"

automatic blank page removal" on

scanned image.

enabled?

[Option] of the [Scanning] tab of

 

 

[Scan and Save Settings]

 

 

 

A profile cannot be

Is the ScanSnap in Quick

To create a profile with settings you

created with currently

Menu Mode?

want to use, uncheck [Use

configured settings.

 

ScanSnap Quick Menu] and switch

 

 

to Left-Click Menu Mode.

 

 

See section "4.3 Saving Scanning

 

 

Settings" (page 92).

 

 

 

The document is not fed

1. Is the inside of the

1. Clean the dirty locations.

properly or gets

scanner dirty?

2. Use the Carrier Sheet for each

jammed.

2. Are you scanning one

page if you have difficulties feed-

 

of the following?

ing the document.

 

Thin paper

 

 

Torn paper

 

 

Folded paper

 

 

 

 

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