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| 7.2 Troubleshooting Checklist |
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| Symptom | Check This Item | Resolution |
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| When you try to execute | Is the installed memory | Install additional memory if the |
| "Convert to Word/ | size larger than the | installed memory size is smaller than |
| Excel," an error | recommended size? | the recommended size. |
| message "Insufficient |
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| Are other applications | Exit other applications, and then | |
| memory" or "Not enough | ||
| running? | retry scanning. | |
| memory" is sent and | ||
| Other applications |
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| conversion cannot be |
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| consume memory |
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| executed. |
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| resources, so that enough |
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| memory cannot be |
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| allocated for execution of |
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| this function. |
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| Did you scan a large | Refer to a "Hint" in section "5.5 |
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| number of pages s at one | |
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| time? | |
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| This function, "Convert to | change settings for the virtual |
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| Word/Excel," requires | memory. |
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| large memory. If a large |
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| number of pages are |
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| scanned at one time, |
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| memory may become |
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| insufficient. |
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| Did the above methods | If the above three methods did not |
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| improve the situation? | improve the situation, install |
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| additional memory. |
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Note 1: In Windows XP, open the "Device Manager" window.
Note 2:
-Make sure the personal computer and ScanSnap are powered on and connected properly.
-In the "Device Manager" window, check if the ScanSnap is recognized as unknown device.
If so, go to [Control Panel] | [System] and delete it. |
-Close ScanSnap Manager
-Go to [Control Panel], select [Add or Remove Programs], and uninstall ScanSnap Manager and ScanSnap Organizer. Refer to "Appendix B - Uninstalling Supplied Programs (page 253)."
-Before restarting the personal computer, remove the following folders:
After uninstalling ScanSnap Manager, delete the following folders and files, and
ATTENTION
then restart your computer.
Be careful not to remove any other folders or files; this will affect your system environment.
7
Troubleshooting
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| ScanSnap S510 Operator's Guide |
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