7.2 Troubleshooting Checklist

 

 

 

 

 

 

 

 

 

Symptom

Check This Item

Resolution

 

 

 

 

 

Paper is not fed (stops

Is the Pick roller dirty?

Clean the Pick roller by following the

 

midway).

 

instructions in "8.3 Cleaning the

 

 

 

Inside of the Scanner" (page 232).

 

 

 

 

 

 

Is the Pick roller worn out?

Replace the Pick roller by following

 

 

 

the instructions in "9.3 Replacing the

 

 

 

Pick Roller" (page 243).

 

 

 

 

 

 

Are there any debris on the

Remove any debris from the

 

 

document feeding path?

document feeding path. (Refer to

 

 

 

"7.1 Clearing Document Jams"

 

 

 

(page 218).

 

 

 

 

 

 

Do the loaded documents

Try the following:

 

 

satisfy the conditions

• Slightly push through with your

 

 

described in section "3.2

finger the first sheet of the

 

 

Paper Size of Documents

documents at the start of

 

 

to be Scanned" (page 46)?

scanning.

 

 

If not, they might not pass

 

 

• Change the insertion direction of

 

 

smoothly through the ADF.

 

 

the document.

 

 

 

 

 

 

 

 

The scanner is not

Did you connect the

On the [Start] menu, select [Control

 

recognized even if

scanner to your PC before

panel] [System] [Hardware]

 

ScanSnap Manager is

installing ScanSnap

 

[Device Manager].

 

installed.

Manager?

 

 

Is the scanner registered

Delete the device name such as USB

 

 

as "Other device" in the

device (differs with the OS) under

 

 

"Device Manager"?

"Other Device" selection in the

 

 

 

[Device Manager] and restart your

 

 

 

PC.

 

 

 

 

 

The file size of a

Is the B&W document

Select "B&W" from the [Color mode]

 

scanned black & white

scanned in the color

drop-down list on the [Scanning] tab

 

image is the same as

mode?

in the "ScanSnap Manager - Scan

 

that of a scanned color

 

and Save Settings" dialog box.

 

document image.

 

 

 

 

 

 

 

Images on the back of

Is the "Setting for text only

Mark the "Setting for text only

 

pages, which are

document" checkbox

document" checkbox. (Available only

 

printed-through, are

cleared in the "Read mode

in color mode) Marking it makes

 

overlaid on the scanned

option" dialog box ([Option]

characters, lines, and contrasts

 

image when scanning a

on the [Scanning] tab of

sharper and clearer, and removes

 

two-sided document.

the "ScanSnap Manager -

the noise of the back side image.

 

(This is called "noise" of

Scan and Save Settings"

Note that you can also use this

 

the back side image.)

dialog box)?

mode for documents including

 

 

 

photos and illustrations. Even if this

 

 

 

mode is used, the contrasts and

 

 

 

colors might be affected.

 

 

 

 

7

Troubleshooting

ScanSnap S510 Operator's Guide

 

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