Windows 2000, Windows XP:

Delete the ScanSnap folder under:

⇒c:\Documents and Settings\<User name>\Application Data\PFU\

Delete the Driver folder under:

⇒c:Program Files\PFU\ScanSnap\

Windows Vista:

Delete the ScanSnap folder under:

⇒c:\User\<User name>\AppData\Roaming\PFU\

Delete the Driver folder under:

⇒c:Program Files\PFU\ScanSnap\

After you have removed the folders, check if the files

-S510.inf

-S510.pnf

in the folder C:\Windows\Inf have been deleted. If the files still exist, remove these two files.

HINT

Note: The folder C:\Windows\Inf may be hidden. To check these two files and remove them, select [Explorer] [Tools] [Folder Options]. In the [View] tab, check if the checkbox of [Show hidden files and folders] under [Hidden files and folders] is marked. After this checkbox is marked and the setting is applied, the hidden C:\Windows\Inf folder becomes visible. Check if the S510.inf and S510.pnf files exist. If they do, remove them.

-After the folders and files are removed, restart your computer with ScanSnap disconnected.

-Reinstall ScanSnap Manager and restart.

Note 3: If you are not sure about the USB port to which the ScanSnap is connected (USB1.1 or USB2.0), check the information about the USB port following the procedure below. First, right-click the ScanSnap Manager icon to display the Right-Click Menu.

Next, on the Right-Click Menu, select [Help] [About ScanSnap Manager]. Finally, in the "ScanSnap Manager - Version Information" window, click the [Detail] button. In the "ScanSnap Manager - Scanner and driver information" window, see "USB type."

Note 4: "Multi-feed" error is an error that occurs when two or more sheets are fed into the scanner simultaneously.

*Useful information will be provided on the FAQ Corner. For further information, please visit our website at: http://scansnap.fujitsu.com

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