You cannot connect to the Internet | Gateway PC manual

Internet

You cannot connect to the Internet

■Make sure your computer is connected to the telephone line and the telephone line has a dial tone. Use the Setup poster to make sure that the connections have been made correctly.

■If you have the call waiting feature on your telephone line, make sure it is disabled.

■Make sure your account with your Internet Service Provider (ISP) is set up properly. Contact your ISP technical support for help.

■Make sure you do not have a problem with your modem. For information about solving modem problems, see “Modem” on page 77.

You receive an “Unable to locate host” message and are unable to browse the Internet

This problem can occur when you have typed a URL (Web address) incorrectly, lost your Internet connection, or your ISP is having technical difficulties.

Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser. Then reconnect and open the browser. If you still get the error, you may have a problem with your Internet connection or ISP.

Connecting to a Web site takes too long

Many factors can affect Internet performance:

■Condition of the telephone lines in your residence

■Condition of the telephone lines and switches at your local telephone company

■Condition of the Internet computers to which you connect and the number of users accessing those computers

■Complexity of graphics and multimedia on Web pages

■Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your computer

76Troubleshooting

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Gateway PC manual You cannot connect to the Internet, Connecting to a Web site takes too long

Contents

Contents Using the Internet TroubleshootingMaintaining Your Computer Customizing Your Computer Safety, Regulatory, and Legal Information Index IiiPage Computer1 Basics Controls Computer front Computer back Keyboard features Your system comes with a standard keyboard To turn off your computer Starting and turning off your computerTo start your computer Protecting from power source problems Using the mouse Click, click Do this Working safely Improving monitor legibility and reducing eye strain Sitting at your computer Setting up your computer table and chairSetting up your computer and computer accessories Avoiding discomfort and injury from repetitive strain Computer Basics Getting Started To get started Page Getting Started Page Getting Started Getting Help To start HelpSpot For more informationHelpSpot For more information Getting Help Online help Gateway Web site Windows4 Basics About the Windows environment Desktop components Desktop icons, buttons, Description Elements Desktop icons, buttons, Description Elements Window components Window element Description Using the Start menu Working with files and folders About drives About folders and files To create a folder Using Your Computer To insert a CD Using the CD driveInserting a CD Using the CD drive To adjust specific volume levels Adjusting the volumeTo adjust overall volume level To create a new document Working with documentsCreating a new document Saving a document Opening a documentTo save a document in Microsoft Word To open a document in Microsoft Word Printing a document To print a document in Microsoft Word Using Your Computer Using Internet Learning about the Internet Setting up an Internet account Accessing your Internet accountTo set up an Internet account with Gateway.net or AOL To connect to your Gateway.net or AOL Internet account Using the World Wide Web Connecting to a Web site To connect to a Web site Downloading files To download files or programs from a Web site Sending e-mail Using e-mailTo send e-mail using Gateway.net or AOL To check your e-mail using Gateway.net or AOL Checking your e-mail After purchase Maintenance task ImmediatelyMaintaining7 Your Computer Protecting your computer from viruses Scanning the hard drive for errors Using Disk CleanupOptimizing and maintaining your data Windows utilities Windows maintenance Using the Maintenance WizardChecking hard drive space Backing up files Running the Windows utilities using HelpSpot To run Windows utilities Maintaining Your Computer Customizing 8 Your Computer Adjusting the screen area Adjusting the screen and desktop settingsAdjusting the color depth Selecting a screen saver Applying a color schemeChanging the desktop background Adjusting your settings using HelpSpot To adjust Windows settings Adjusting the screen and desktop settings Changing the mouse settings To change your mouse settings If your You Then Computer is Want to Power managementUsing Standby mode Changing power settings To change the power scheme To change advanced power management settings To enable Hibernate mode Power management Customizing Your Computer Restoring9 Software Reinstalling device drivers To reinstall device drivers Reinstalling Windows Reinstalling programsTo reinstall Windows To reinstall a program from the Gateway PC Recovery CD To reinstall a program from a CD Troubleshooting Safety guidelines First steps Audio CD does not produce sound CD driveComputer does not recognize the CD drive Computer will not start Cleaning CDsComputer You receive an Insufficient disk space error message To restore files that were deleted in WindowsFile management Hard drive You cannot connect to the Internet Connecting to a Web site takes too longInternet Keyboard Modem To check the dialing properties To access the gateway.your.way dial-up server Your 56K modem does not connect at 56K To run modem diagnostics Modem is not recognized by the computer Modem is noisy when it dials and connects To turn down the modem volume To reinstall dial-up networking components You receive an Unable to establish protocols error messageTo reinstall dial-up networking To change the display settings MonitorScreen area is not correct Computer is running but there is no display To clean your mouse MouseMouse does not work Mouse works erratically Mouse Power Printer You receive a Printer is out of paper error message When you started your computer, it ran ScanDiskScanDisk Sound Before calling for technical support Resource Service description How to reach Technical support resources AOL Setting up your system Safety Regulatory, and a Legal InformationImportant safety information Replacement parts and accessories Care during use Regulatory compliance statements United States usersFCC Part FCC declaration of conformity FCC part 68 applicable to products fitted with USA modems DOC notice for products fitted with an IC-compliant modem Canadian usersICES-003 European users European directives Japanese users Vcci statement Australia and New Zealand users EMI statement Laser safety statement Power linesExternal television antenna grounding Lightning protection 100 Reference Grounding component Macrovision statement 101All Rights Reserved Trademark Acknowledgments 102 Index 103 104 105 106