Gateway PC manual You cannot connect to the Internet, Connecting to a Web site takes too long

Internet

You cannot connect to the Internet

■Make sure your computer is connected to the telephone line and the telephone line has a dial tone. Use the Setup poster to make sure that the connections have been made correctly.

■If you have the call waiting feature on your telephone line, make sure it is disabled.

■Make sure your account with your Internet Service Provider (ISP) is set up properly. Contact your ISP technical support for help.

■Make sure you do not have a problem with your modem. For information about solving modem problems, see “Modem” on page 77.

You receive an “Unable to locate host” message and are unable to browse the Internet

This problem can occur when you have typed a URL (Web address) incorrectly, lost your Internet connection, or your ISP is having technical difficulties.

Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser. Then reconnect and open the browser. If you still get the error, you may have a problem with your Internet connection or ISP.

Connecting to a Web site takes too long

Many factors can affect Internet performance:

■Condition of the telephone lines in your residence

■Condition of the telephone lines and switches at your local telephone company

■Condition of the Internet computers to which you connect and the number of users accessing those computers

■Complexity of graphics and multimedia on Web pages

■Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your computer

76Troubleshooting