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Gateway PC manual You receive an Unable to establish protocols error message

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You receive an “Unable to establish protocols” error message

■Reinstall dial-up networking and dial-up networking components.

To reinstall dial-up networking:

1Click Start, then select Settings, then Control Panel. The Control Panel window opens.

2Click/Double-click Add/Remove Programs, then click the Windows Setup tab.

3Double-click Communications.

4Click to clear the Dial-Up Networking check box, then click OK twice. The System Settings Change dialog box opens.

5Click OK. The computer restarts.

6Click Start, then select Settings, then Control Panel. The Control Panel window opens.

7Double-click the Add/Remove Programs icon, then click the Windows Setup tab.

8Double-click Communications.

9Click to select the Dial-Up Networking check box, then click OK twice. The System Settings Change dialog box opens.

10Click Yes. The computer restarts. If you are asked to insert a CD from the System Restoration Kit, do so.

To reinstall dial-up networking components:

1Click Start, then select Settings, then Control Panel. The Control Panel window opens.

2If you do not see the Network icon, click view all control panel options.

3Double-click the Network icon.

4If TCP/IP is not included in the Network Components list, click Add, then select Protocol, Add, then Microsoft as the manufacturer. Click TCP/IP on the right side of the dialog box, then click OK.

5Click Client for Netware Networks, then click Remove.

6Click IPX/SPX, then click Remove.

7Click NetBeui, then click Remove.

8Make sure the Primary Network Logon field is set to Windows Logon.

9Click OK twice, then restart the computer.

82Troubleshooting

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Gateway PC manual You receive an Unable to establish protocols error message, To reinstall dial-up networking

Contents

Contents Maintaining Your Computer Using the InternetTroubleshooting Customizing Your ComputerSafety, Regulatory, and Legal Information Index IiiPage Computer1 Basics Controls Computer frontComputer back Keyboard features Your system comes with a standard keyboardTo turn off your computer Starting and turning off your computerTo start your computer Protecting from power source problems Using the mouse Click, click Do thisWorking safely Improving monitor legibility and reducing eye strainSitting at your computer Setting up your computer table and chairSetting up your computer and computer accessories Avoiding discomfort and injury from repetitive strain Computer Basics Getting Started To get started Page Getting Started Page Getting Started Getting Help To start HelpSpot For more informationHelpSpot For more information Getting Help Online help Gateway Web site Windows4 Basics About the Windows environment Desktop components Desktop icons, buttons, Description ElementsDesktop icons, buttons, Description Elements Window components Window element DescriptionUsing the Start menu Working with files and folders About drivesAbout folders and files To create a folderUsing Your Computer To insert a CD Using the CD driveInserting a CD Using the CD drive To adjust specific volume levels Adjusting the volumeTo adjust overall volume level To create a new document Working with documentsCreating a new document To save a document in Microsoft Word Saving a documentOpening a document To open a document in Microsoft WordPrinting a document To print a document in Microsoft WordUsing Your Computer Using Internet Learning about the Internet To set up an Internet account with Gateway.net or AOL Setting up an Internet accountAccessing your Internet account To connect to your Gateway.net or AOL Internet accountUsing the World Wide Web Connecting to a Web site To connect to a Web siteDownloading files To download files or programs from a Web siteSending e-mail Using e-mailTo send e-mail using Gateway.net or AOL To check your e-mail using Gateway.net or AOL Checking your e-mailAfter purchase Maintenance task ImmediatelyMaintaining7 Your Computer Protecting your computer from viruses Optimizing and maintaining your data Scanning the hard drive for errorsUsing Disk Cleanup Windows utilitiesChecking hard drive space Windows maintenanceUsing the Maintenance Wizard Backing up filesRunning the Windows utilities using HelpSpot To run Windows utilitiesMaintaining Your Computer Customizing 8 Your Computer Adjusting the screen area Adjusting the screen and desktop settingsAdjusting the color depth Selecting a screen saver Applying a color schemeChanging the desktop background Adjusting your settings using HelpSpot To adjust Windows settingsAdjusting the screen and desktop settings Changing the mouse settings To change your mouse settingsIf your You Then Computer is Want to Power managementUsing Standby mode Changing power settings To change the power schemeTo change advanced power management settings To enable Hibernate mode Power management Customizing Your Computer Restoring9 Software Reinstalling device drivers To reinstall device driversTo reinstall Windows Reinstalling WindowsReinstalling programs To reinstall a program from the Gateway PC Recovery CDTo reinstall a program from a CD Troubleshooting Safety guidelines First stepsAudio CD does not produce sound CD driveComputer does not recognize the CD drive Computer will not start Cleaning CDsComputer File management You receive an Insufficient disk space error messageTo restore files that were deleted in Windows Hard driveYou cannot connect to the Internet Connecting to a Web site takes too longInternet Keyboard ModemTo check the dialing properties To access the gateway.your.way dial-up server Your 56K modem does not connect at 56KTo run modem diagnostics Modem is not recognized by the computerModem is noisy when it dials and connects To turn down the modem volumeTo reinstall dial-up networking components You receive an Unable to establish protocols error messageTo reinstall dial-up networking Screen area is not correct To change the display settingsMonitor Computer is running but there is no displayMouse does not work To clean your mouseMouse Mouse works erraticallyMouse Power PrinterScanDisk You receive a Printer is out of paper error messageWhen you started your computer, it ran ScanDisk SoundBefore calling for technical support Resource Service description How to reach Technical support resourcesAOL Setting up your system Safety Regulatory, and a Legal InformationImportant safety information Replacement parts and accessories Care during useFCC Part Regulatory compliance statementsUnited States users FCC declaration of conformityFCC part 68 applicable to products fitted with USA modems DOC notice for products fitted with an IC-compliant modem Canadian usersICES-003 European users European directivesJapanese users Vcci statementAustralia and New Zealand users EMI statementExternal television antenna grounding Laser safety statementPower lines Lightning protection100 Reference Grounding componentAll Rights Reserved Macrovision statement101 Trademark Acknowledgments102 Index 103104 105 106