Gateway PC manual Technical support resources, Resource Service description How to reach

Technical support resources

Gateway offers a wide range of customer service, technical support, and information services. If you have questions or problems, contact the Gateway service that is most appropriate for your needs:

Resource	Service description	How to reach
Automated	Use an automated menu system and your	800-846-2118 (US)
troubleshooting	telephone keypad to find answers to	877-709-2945 (Canada)
system (ATS)	common problems.
Fax on demand	Order a catalog of documents on common	800-846-4526 (US)
support	problems, then order documents by	877-709-2951 (Canada)
	document numbers. The documents will be
	faxed to you.
Gateway	Get tutorial assistance for software issues	800-229-1103 (by issue)
fee-based	billed by the issue or by the minute.	900-555-4695 (by minute)
software tutorial
service
World Wide Web	Access a variety of online information about	www.gateway.com/support
	Gateway, its products, and its software and
	hardware manufacturers.
E-mail support	Get help by submitting an e-mail form to one	http://www.gateway.com/
services	of the Gateway support services. Complete	support/contact/index.shtml
	an e-mail form, then click Submit at the
	bottom of the form. Your e-mail goes to an
	online service representative who will assist
	you as quickly as possible.
Gateway Client	Talk to a Gateway Client Care	800-846-2301 (US)
Care	representative about a non-tutorial support	888-888-2032 (Canada)
	question. Make sure you are at your
	computer where you can try troubleshooting
	ideas with the technician. Be prepared to
	explain the problem including error
	messages you have received or steps that
	you have taken to solve the problem. Have
	your e-mail address, name, customer ID or
	order number, serial number, and system
	information available.

Technical support resources 89