Before calling for technical support
If you have a technical problem with your computer, follow these recommendations before contacting Gateway technical support:
■Make sure that your computer is connected properly to a grounded AC outlet that is supplying power. If you use a power strip, make sure that it is switched on.
■If a peripheral device such as a keyboard or mouse does not appear to work, make sure that all cables are plugged in securely.
■If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, refer to the manufacturer documentation and technical support resources.
■If you have “how to” questions about using a program, consult:
■Online Help
■Printed documentation
■The software publisher’s Web site
■Consult the troubleshooting chapter of this guide.
Warning
To avoid bodily injury, do not attempt to troubleshoot your computer problem if:
■Power cords or plugs are damaged
■Liquid has been spilled into your computer
■Your computer was dropped
■The cabinet was damaged
Instead, unplug your computer and contact a qualified computer technician.
88Troubleshooting
