HP 17XL264, 17XL266, 17XL274, 17XL265 Hard Drive Test Error Codes Description Recommended Action

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378

Hard Drive Test Error Codes

Error Code Description Recommended Action

1701-xx

1702-xx

1703-xx

1704-xx

1705-xx

1706-xx

1707-xx

1708-xx

1709-xx

1710-xx

1715-xx

1716-xx

1717-xx

1719-xx

1724-xx

1736-xx

Hard drive format test failed

Hard drive read test failed

Hard drive read-write, compare test failed

Hard drive random seek test failed

Hard drive controller test failed

Hard drive ready test failed

Hard drive recalibration test failed

Hard drive format bad track test failed

Hard drive reset controller test failed

Hard drive park head test failed

Hard drive head select test failed

Hard drive conditional format test failed

Hard drive ECC* test failed

Hard drive power mode test failed

Network preparation test failed

Drive monitoring test failed

The following steps apply to error codes

1701-xx through 1736-xx:

1.Run the Configuration and Diagnostics Utilities and verify drive type.

2.Verify that all secondary drives have secondary drive capability.

3.Replace the hard drive and retest.

4.Replace the system board and retest.

*ECC = Error Correction Code