HP Pocket Start, Tools, Problem, /Remedy, Settings, computer, Connections, My Documents, My Documents, USB connection, Diagnosis/Remedy

	Chapter 9 Troubleshooting 99
Problem	Diagnosis/Remedy
Can’t reset the factory	Refer to the Resetting your HP Jornada
default settings because	section in chapter 9. Note that all data in
there is no back battery.	device memory will be erased.
Unable to synchronize	Wrong version of Microsoft ActiveSync
through USB port.	installed on desktop PC. Ensure that you
	have installed the version ActiveSync
	included with your HP Jornada 540 Series
	Pocket PC.
	–or–
	The USB connection is not enabled on your
	HP Jornada. On the Start menu, tap
	Settings. On the Connections tab, tap the
	PC icon, and then select USB connection
	from the drop-down list.
	–or–
	The USB connection is not enabled in
	ActiveSync on your desktop PC. In
	ActiveSync, on the Tools menu, click
	Connection Settings, and then select the
	Allow USB connection with this desktop
	computer check box.
Unable to locate files in	Files must be stored in the My Documents
CompactFlash memory in	folder on the CompactFlash card. Create the
applications.	My Documents folder using File Explorer,
	and move file into this folder.
Data is lost.	HP Jornada has run out of power. Restore
	data from a backup file on your desktop PC
	or a CompactFlash card.
	–or–
	Factory default settings have been restored.
	Restore data from a backup file on your
	desktop PC or a CompactFlash card.