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HP Elite Photosmart Software installation troubleshooting

Models: 7300 7400

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●Check other printers or scanners. You might need to disconnect older products from your computer.

●If your HP all-in-one is networked, see the Network Guide that came with your HP all-in-one.

●After you check the connections, try restarting your computer. Turn your HP all-in-one off and then on again.

●If necessary, remove and then install the HP Image Zone software again. Get on uninstalling the software.

●If necessary, remove and then install the HP Image Zone software again. For more information on uninstalling the software, see the printed User Guide that came with your HP all-in-one.

For more information on setting up your HP all-in-one and connecting it to your computer, see the Setup Guide that came with your HP all-in-one.

I received a message on the color graphics display about a paper jam or a blocked carriage

Solution

If either a paper jam or blocked carriage error message appears on the color graphics display, there might be some packing material inside the HP all-in-one. Lift open the print-carriage access door to expose the print cartridges and remove any packing material (such as tape or cardboard) or any other foreign objects blocking the carriage path.

Software installation troubleshooting

If you encounter a problem during software installation, see the topics below for a possible solution. If you encounter a hardware problem during setup, see Hardware setup troubleshooting.

During a normal installation of the HP all-in-one software, the following events occur:

1The HP all-in-one software CD-ROM runs automatically

2The software installs

3Files are copied to your hard drive

4You are requested to connect the HP all-in-one to your computer

5A green OK and check mark appear on an installation wizard screen

6You are requested to restart your computer

7The Fax Setup wizard runs

information Troubleshooting

User Guide

173

Contents

Page User Guide Page Contents 1 HP all-in-oneoverview Control panel overview Control panel features Page Page Color graphics display icons Color graphics display screen saver Menu Overview Copy Menu Scan To menu Scan Menu Photo Menu Fax Menu Proof Sheet Menu HP Instant Share menu Setup Menu Use the HP Image Zone to do more with your HP all-in-one Access the HP Image Zone software (Windows) Open the HP Image Zone software (Macintosh OS X v10.1.5or later) Page Page Access the HP Image Zone software (Macintosh OS earlier than X v10.1.5) Page 2 Find more information Page 3 Connection information Connect using wireless Connect using the HP bt300Bluetooth Wireless Printer Adapter Set Bluetooth security for your HP all-in-one Use a passkey to authenticate Bluetooth devices Set your HP all-in-oneto be invisible to Bluetooth devices Reset Bluetooth settings on your HP all-in-one Use Webscan Page 4 Work with photos Transfer photos using a Macintosh Edit photos Edit photos using a Windows PC Edit photos using a Macintosh Share photos Share photos using a Windows PC Share photos using a Macintosh Print photos Print photos using a Windows PC Print photos using a Macintosh Page 5 Load originals and load paper Load an original on the glass Choose papers for printing and copying Recommended papers Papers to avoid Load paper Load full-sizepaper Page Load 10by 15cm (4by 6inch) photo paper Load postcards or Hagaki cards Load envelopes Load other types of paper Page Avoid paper jams Use a memory card or PictBridge camera Control memory card security on a network Transfer digital images to your computer Print photos from a proof sheet Print a proof sheet Complete the proof sheet Scan a proof sheet Set photo print options Use the print options menu to set photo print options Change print options Set new photo print options defaults Use the edit features Edit a photo from the control panel Use the Zoom or Rotate functions Print photos directly from a memory card Print individual photos Create borderless prints Deselect photos Print photos from a PictBridge-compatibledigital camera Print the current photo Print a DPOF file Use the slide show feature View or print photos in a slide show Share photos through HP Instant Share Share photos from a memory card with friends and relatives (USB- connected) Share photos from a memory card with friends and relatives (network- connected) Use the HP Image Zone 7 Use the copy features Set the copy paper type Increase copy speed or quality Select an input tray for copying Change default copy settings Make multiple copies of the same original Copy a two-page black-and-whitedocument Make two-sidedcopies Collate copies Copy two originals on one page Make a 10by 15cm (4by 6inch) borderless copy of a photo Copy a 10by 15cm (4by 6inch) photo onto a full-sizepage Copy a photo several times on one page Resize an original to fit onto letter or A4paper Resize an original using custom settings Copy a legal-sizedocument onto letter paper Copy a faded original Copy a document that has been faxed several times Enhance light areas of your copy Shift a copy to increase the margin Make a poster Prepare a color iron-ontransfer Stop copying 8 Use the scan features Scan an original (USB-connected) Scan an original (network-connected) Send a scan to an HP Instant Share destination Share a scanned image with friends and relatives (USB-connecteddevice) Share a scanned image with friends and relatives (network-connected) Send a scan to a memory card Send a scan to a memory card loaded in your HP all-in-one (USB-connected) Send a scan to a memory card loaded in your HP all-in-one(network- connected) Stop scanning 9 Print from your computer Change the print settings Windows users Macintosh users Stop a print job To stop a print job from the HP all-in-one 10 Fax setup Choose the right fax setup for your home or office Select your fax setup case Page Case A: Separate fax line (no voice calls received) Case B: Set up your HP all-in-onewith DSL Case C: Set up your HP all-in-onewith a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line Case E: Shared voice/fax line Page Case F: Shared voice/fax line with voice mail Case G: Fax line shared with PC modem (no voice calls received) Case H: Shared voice/fax line with PC modem Set up your HP all-in-oneto a computer with one phone port Page Set up your HP all-in-oneto a computer with two phone ports Case I: Shared voice/fax line with answering machine Page Case J: Shared voice/fax line with PC modem and answering machine Page Page Page Case K: Shared voice/fax line with PC modem and voice mail Page Page Test your fax setup Page 11 Use the fax features Page Set the answer mode Send a fax Send a basic fax Enable fax confirmation Send two-sidedoriginals Send a fax manually from a phone Send a fax using redial Send a fax using speed dials Schedule a fax Change or cancel a scheduled fax Send a fax from memory Send a fax using monitor dialing Receive a fax Set the number of rings before answering Set up the HP all-in-oneto print single- or two-sidedfaxes Receive a fax manually Poll to receive a fax Set the date and time Set the fax header Enter text and symbols Enter text using the visual keyboard Enter text using the keypad on the control panel Print reports Generate reports automatically Generate reports manually Set up speed dialing Create speed-dialentries Create group speed-dialentries Update speed-dialentries Delete speed-dialentries Change the fax resolution and lighter/darker settings Change the fax resolution Change the lighter/darker setting Set new default settings Set fax options Select an input tray for printing faxes Set the paper size for received faxes Set tone or pulse dialing Adjust the volume Forward faxes to another number Edit or cancel fax forwarding Change the answer ring pattern (distinctive ringing) Redial a busy or unanswered number automatically Set automatic reduction for incoming faxes Set backup fax reception Use error correction mode Set the fax speed Reprint or delete the faxes in memory Fax over the Internet Stop faxing 12 Use HP Instant Share (USB) Send images using your HP all-in-one Send photos from a memory card Page Send a scanned image Send images using your computer Send images using the HP Image Zone software (Windows) Page Share images using the HP Director (Macintosh OS earlier than X v10.1.5) 13 Use HP Instant Share (networked) HP Instant Share Receive HP remote printing Create destinations Use the HP Instant Share access list Send images directly from your HP all-in-one Page Send photos from a destination file Page Cancel sending images Receive images Receive from any sender (Open mode) Receive from a specified group of senders (Private mode) Print received images Automatically print received images Manually print received images Set print options Cancel print jobs Remove received images Remote print documents Set HP Instant Share options Page 14 Order supplies Order other supplies Page 15 Maintain your HP all-in-one Clean the lid backing Clean the exterior Check the estimated ink levels Print a self-testreport Work with print cartridges Handle the print cartridges Replace the print cartridges Page Page Use a photo print cartridge Use a gray photo print cartridge Use the print cartridge protector Align the print cartridges Clean the print cartridges Clean the print cartridge contacts Clean the area around the ink nozzles Change the device settings Set the power save time Set the prompt delay time Restore the factory defaults Self-maintenancesounds 16 Troubleshooting information View the Readme file Setup troubleshooting Hardware setup troubleshooting Page Page Page Page Page Software installation troubleshooting Page Page Page Page Fax setup troubleshooting Page Page Page Page Page Page Page Page Page HP Instant Share setup issues Page Page Operational troubleshooting Paper troubleshooting Page Page Page Page Page Page Print cartridge troubleshooting HP Instant Share troubleshooting Page Page Page Page Page Photo memory card troubleshooting Device update Device update (Windows) Device update (Macintosh) 17 Get HP support Get support and other information from the Internet HP customer support Access your serial number and service ID Call in North America during warranty Call elsewhere in the world Page Call in Australia post-warranty Call HP Korea customer support Call HP Japan customer support Prepare your HP all-in-onefor shipment Page Page Page 18 Warranty information Duration of limited warranty Warranty service Warranty upgrades Returning your HP all-in-onefor service Page Page Page 19 Technical information System requirements Paper specifications Print specifications Copy specifications Fax specifications Memory card specifications Scan specifications Physical specifications Power specifications Environmental specifications Additional specifications Environmental product stewardship program Regulatory notices Page Page Regulatory notices for wireless products Page Declaration of conformity (European Economic Area) HP Officejet 7300series declaration of conformity HP Officejet 7400series declaration of conformity Index