Troubleshooting information

Chapter 16

1Telephone wall jack

2 Coupler

3 Phone cord supplied in the box with the HP all-in-one

I am having problems faxing over the Internet

Solution

Check the following:

●Some Internet faxing services do not work properly when the HP all-in-one is sending and receiving faxes at high speed (33600bps). If you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed. You can do this by changing the Fax Speed setting from High (the default) to Medium. For information on changing this setting, see Set the fax speed.

●You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the HP all-in-one and not from the Ethernet port. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company.

●Contact your telephone company to make sure their Internet faxing service supports faxing.

HP Instant Share setup issues

HP Instant Share setup errors (such as might be involved in setting up your

HP Passport account or Address Book) are covered in the HP Instant Share service screen-specific help. Specific operational troubleshooting information is provided in the HP Instant Share troubleshooting.

Use this section to solve HP Instant Share errors generated as a result of the way the device was set up.

Minimum installation error

188

HP Officejet 7300/7400 series all-in-one