Troubleshooting information

Chapter 16

HP Instant Share Error Report messages

If you encounter a problem while sending images to a destination, an HP Instant Share Error Report prints on your HP all-in-one. Use this section to solve possible file problems shown on the Error Report.

Unsupported file format

Solution

One of the files sent to the HP Instant Share service is not one of the supported file types.

Convert the file to a JPEG and try the task again.

Corrupted file

Solution

The file you sent is corrupted.

Replace the file and try again. For example, retake the digital photo or regenerate the image.

Exceeds supported file size

Solution

One of the files sent to the HP Instant Share service exceeds the server's file size limit.

Rework the image so that it is below 5 MB in size, and then try sending it again.

Photo memory card troubleshooting

The following troubleshooting tips relate only to Macintosh users of iPhoto.

You insert a memory card into a networked HP all-in-one, but iPhoto does not see it.

Solution

A memory card must appear on the desktop for iPhoto to find it, but a memory card inserted in a networked HP all-in-one does not automatically mount on the desktop. If you simply launch iPhoto from its folder or by double-clicking an alias, the application cannot see the inserted, but unmounted memory card. Instead start the HP Director and choose iPhoto from More Applications. When you start iPhoto from within the HP Director in this way, the application sees and mounts the memory card automatically.

You have video clips on a memory card, but they do not appear in iPhoto after you import the memory card’s contents.

Solution

iPhoto handles still photos only. To manage both video clips and still images, use Unload Images from the HP Director instead.

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HP Officejet 7300/7400 series all-in-one