Problem is… checklist | HP 9000s specification

The problem is… (checklist)

Before deciding that there is a serious problem with the printer, check the following items.

Symptom	Items to be checked	Corrective measures

No power	Power cable connection	Check that the power cable is correctly
		plugged into the power outlet.

	Power supply to the outlet	Supply power to the power outlet.

	Power switch on/off	Turn on the power switch. See How do
		I.. Turn the power on/off.

The media guide is not heated even	Printer status	The media guide is heated during
when the heater is turned ON.		printing. Be sure the media guide is
		heated by printing the test pattern.

	Heater front panel	Turn on the heater (FRONT, PRINT, or
		REAR) check that the media guide is
		heated by printing the test pattern.

The printer fails to start or operate correctly

ERROR LED and message on the front See The problem is.. An error message. panel

Cannot print	USB cable connection	Connect the USB cable correctly. See
		How do I... Connect to a computer.

	ERROR LED and message on the front	See The problem is.. An error message
	panel

	ERROR LED off	Print the nozzle adjustment pattern.
		See How do I... Perform printhead
		position adjustment

The data are not processed immediately	DATA LED (flashing?)	Check the communication to the
		computer.

Poor print quality	Media type	Check for improvement by changing
		the settings of the heater temperature,
		print mode, RIP, etc. If there is no
		improvement, check that the media is
		supported. Replace the media with
		another type.

	Ink type	Use our recommended ink. See Tell me
		about.. Ink cartridges

	Ink head cleaning	Clean the head. See How do I maintain
		the printer — Normal printhead recovery

Color stripe is not set.

Set the color stripe. See Color stripe setting (COLOR STRIPE) in the MEDIA REG. Menu.

Misdirected nozzles occurred in low printing rate color.

Set the printhead mode to HIGHLIGHT. See Printhead firing mode setting (IMAGE GRADIENT) in the MEDIA REG: Menu,

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Chapter 8 The problem is… (troubleshooting topics)

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HP 9000s manual Problem is… checklist, Symptom Items to be checked Corrective measures

Contents

HP Designjet 9000s Printer series Legal notices Table of contents How do I… ink topics Problem is… troubleshooting topics Tell me about waste management 158 Tell me about printer specifications Introduction Using this guide Printers main components Front view Rear view Heaters Printers front panel Enww Enww Basic printer operations and keys Heaters front panel Defining heater parameters Safety precautionsGeneral warnings Safety precautions General cautions Handling precautions Power supplyRegular inspection and maintenance Printer Enww Choose the system configuration Connection procedureHow do I perform basic operations? Connect to a computer Turn the power on/off Turn on the printer Enww Enww Turn on the heater Turn the power offTurn off the printer Turn off the heater Enww Enww How do I load/unload media? Install a media roll in the printer Enww Enww Enww Enww Enww Enww Enww Remove a media roll from the printer Replace a jammed media roll Load cut sheet Load cut sheet Enww Enww Enww Use the take-up reel Set the take-up reel winding direction Enww Define the take-up reel winding mode Enww Load media on to the take-up reel Enww Enww Enww Use the media edge guard Enww Set the fan guard lever Enww How do I... printing topics Perform a manual media feed Use manual nesting Enww Enww Increase/reduce pressure on media Pause or cancel print jobs Pause or cancel print jobs Enww How do I… ink topics Replace an ink cartridge Enww Change the printhead height Enww Enww Enww Regular maintenance guide How do I maintain the printer? Daily printhead maintenance Category Inspection/Maintenance Wiper blade cleaning Enww Enww Enww Enww Capping unit cleaning Enww Leave the printer off for two to four weeks Ink system storage Clean ink system Leave the printer off for less than two weeks Clean the exterior of the printer Charge the ink system Clean the rear cover and media feed Clean the platen Clean the platen Replace the waste ink bottle Replace the waste ink bottle Enww Normal printhead recovery Enww IQ Print Enww How do I get the best image quality? Print the Image Quality print Print the Image Quality print Interpret the image quality print Manage media types Copy a media type to create a new one Create a new media type Modify media type settings Delete a media type Calibrate the printer Calibrate media advance Draft Enww Perform printhead position adjustment Back feed adjustment print Parameters Enww Adjust heater and print mode settings QUALITY2 DENSITY2 Problem is… troubleshooting topics Problem is… checklist Symptom Items to be checked Corrective measures Head crash Items to be checked Corrective measures Enww Head crash 107 Ink cartridge is not detected Ink cartridge is not installedInk cartridge is near expiry date Service errors An error messageInk cartridge has passed its expiry date Operator error messages POC error messagesEngine error messages System error messages An error message 111 Waste ink bottle is not installed Waste ink bottle is fullMedia crash Media Error LED is flashing Other messages An abnormal sound Problem is print quality This section explains how to solve print quality problems 116 Problem is print quality Tell me about… basic knowledge topics Installation space Operating temperature and humidity levelsOperating conditions Environmental conditions Power Power supplyPlaces where the printer must not be installed Front panel messages and printer state DryerExhaust attachment Messages on the front panel Online state print mode display Online state idle mode displayOnline state print pause mode display Online state print information mode display Offline menu mode display Shutdown state display 124 Tell me about… basic knowledge topics Storing media Tell me about mediaDisposing of media Other precautions Using mediaHandling prints Tell me about the ink system Ink cartridges Enww Replacing an ink cartridge Ink cartridge storage and disposal Precautions for handling the waste ink bottle HP 790 Cap Cleaning LiquidHP 790 Waste Ink Bottle HP Cleaning Swabs HP 790 Wiper Cleaning Liquid and DropperHP 790 Storage Kit HP 790 Ink System Cleaning Kit 134 Tell me about the ink system Tell me about waste management General recommendations General recommendations 137 138 Tell me about waste management Tell me about front panel menus Menu operations Making front panel selections and settingsMenu structure To define a value Character list Replacing an empty ink cartridge INK menu & messagesReplacing ink cartridges during printing Ink cover is open Media menuInk cartridge is empty Media REG menu Selecting a media type number Select Media Setting a media type name Rename MediaMedia advance value Media ADV Value Manufacturing default media advance value Mfng VAL Print mode setting Print ModePrint direction setting Print Direction Dry time value DRY Time Value Flatten time Flatten Time Take-up reel mode TUR Mode Media advance mode Media ADV ModeUse media edge guard USE Edge Guard Leading edge mode Leading Edge Vacuum level setting Vacuum Level Normal Normal fan suction level LOW Low fan suction level Color stripe setting Color Stripe Printhead firing mode setting Image Gradient Bidirectional print position Left adjustment YY Bidir Defl Printhead height setting PH Height VALBidirectional print position Right adjustment YY Bidir Defr Printhead cleaning mode PH Cleaning Media back feed adjustment Back Adjust VAL Print mode preference Print Mode Pref Media advance preference Advance PrefHeater preference Heater Pref Printhead rest period PH Rest Period Printhead temperature rest PH Temp Rest Default values for media typesPrinthead rest time PH Rest Time Deleting a media type Delete Media Media REG menu 157 Media advance calibration Media advance calibration print PH. Main menu Media back feed adjustment valueInk system optimization INK SYS OPT Wiper cleaning Wiper Cleaning Cap cleaning CAP CleaningWashing printheads Wash Printheads Feed menu PH.RECOVERY menuPrinthead height PH Height ADJ Configuration print Config Print Error log information print Error LOG PrintPrinter menu History print History Print Adjust menu Adjustment pattern print Test PrintsPrinthead nozzle position adjustment #YY PH ROW VAL Printhead position adjustment #YY PH to PH VAL Bidirectional print position Left adjustment YY Bidir F.D L Setup menu Boot version display Boot VersionLanguage for front panel Language Acoustic warning Beep Version display F/W Version Main PCA version display Main PCA VERICB board version display Carriage PCA Asic version display Asic VER System date setting System Date System time setting System TimeFactory default setting Factory Default Heater F/W version display Heater FW VER USB speed USB Speed Tell me about the heaters Heaters Heater temperature settings Heater preset temperature by medium Temperature control Flow of heater temperature settingMaintaining the preset temperature Maintaining the standby temperature Display in normal modeHeater front panel Turning off the heaters Heater parameter setup mode Display heater AC power is turned offSetup items and parameters Display heater on Heater error messages Enww Tell me about printer specifications Specifications Specification / Function Ecological specifications 180 Tell me about printer specifications Tell me about ordering supplies and accessories Ordering supplies Ordering media Ordering accessories HP Paper 184 Tell me about ordering supplies and accessories Tell me about getting help HP Customer Care HP Designjet Online Accessories Index Enww