Head crash, Items to be checked Corrective measures | HP 9000s

Symptom

Media jams occur frequently

Print is slow

Items to be checked	Corrective measures

Operational temperature	Use the printer in 20 to 25 °C
	temperature range.

Media type	Check whether the media type setting
	matches the type of media loaded. See
	How do I...Install a media roll in the
	printer in the printer and Remove a
	media roll from the printer.
	Use our recommended media. See Tell
	me about.Ordering media.

Media setting	Load the media correctly. See Replace
	a jammed media roll

Check whether there are any	Remove any obstructions. See The
obstructions in the carriage path or the	Problem is.. A head crash
media path.

Operational temperature	Use the printer in 20 to 25 °C
	temperature range.

A head crash

Clear head crashes by following the instructions on the front panel.

1.A front panel instruction is displayed.

*: head crash type 1 or 2. See The problem is.. an error message — Media crash.

ENWW

A head crash

105

Image 113

HP 9000s manual Head crash, Items to be checked Corrective measures

Contents

HP Designjet 9000s Printer series Legal notices Table of contents How do I… ink topics Problem is… troubleshooting topics Tell me about waste management 158 Tell me about printer specifications Introduction Printers main components Using this guide Front view Heaters Rear view Printers front panel Enww Enww Basic printer operations and keys Heaters front panel General warnings Safety precautionsDefining heater parameters Safety precautions General cautions Power supply Handling precautionsRegular inspection and maintenance Printer Enww Connection procedure Choose the system configurationHow do I perform basic operations? Connect to a computer Turn on the printer Turn the power on/off Enww Enww Turn off the printer Turn the power offTurn on the heater Turn off the heater Enww Enww How do I load/unload media? Install a media roll in the printer Enww Enww Enww Enww Enww Enww Enww Remove a media roll from the printer Replace a jammed media roll Load cut sheet Load cut sheet Enww Enww Enww Set the take-up reel winding direction Use the take-up reel Enww Define the take-up reel winding mode Enww Load media on to the take-up reel Enww Enww Enww Use the media edge guard Enww Set the fan guard lever Enww Perform a manual media feed How do I... printing topics Use manual nesting Enww Enww Increase/reduce pressure on media Pause or cancel print jobs Pause or cancel print jobs Enww Replace an ink cartridge How do I… ink topics Enww Change the printhead height Enww Enww Enww How do I maintain the printer? Regular maintenance guide Category Inspection/Maintenance Daily printhead maintenance Wiper blade cleaning Enww Enww Enww Enww Capping unit cleaning Enww Leave the printer off for two to four weeks Ink system storage Leave the printer off for less than two weeks Clean ink system Charge the ink system Clean the exterior of the printer Clean the platen Clean the rear cover and media feed Clean the platen Replace the waste ink bottle Replace the waste ink bottle Enww Normal printhead recovery Enww IQ Print Enww How do I get the best image quality? Print the Image Quality print Print the Image Quality print Interpret the image quality print Copy a media type to create a new one Manage media types Create a new media type Modify media type settings Delete a media type Calibrate media advance Calibrate the printer Draft Enww Perform printhead position adjustment Parameters Back feed adjustment print Enww Adjust heater and print mode settings QUALITY2 DENSITY2 Problem is… troubleshooting topics Symptom Items to be checked Corrective measures Problem is… checklist Items to be checked Corrective measures Head crash Enww Head crash 107 Ink cartridge is near expiry date Ink cartridge is not installedInk cartridge is not detected Ink cartridge has passed its expiry date An error messageService errors POC error messages Operator error messagesEngine error messages System error messages An error message 111 Waste ink bottle is full Waste ink bottle is not installedMedia crash Media Other messages Error LED is flashing An abnormal sound This section explains how to solve print quality problems Problem is print quality 116 Problem is print quality Tell me about… basic knowledge topics Operating temperature and humidity levels Installation spaceOperating conditions Environmental conditions Places where the printer must not be installed Power supplyPower Dryer Front panel messages and printer stateExhaust attachment Messages on the front panel Online state print pause mode display Online state idle mode displayOnline state print mode display Offline menu mode display Online state print information mode display Shutdown state display 124 Tell me about… basic knowledge topics Disposing of media Tell me about mediaStoring media Handling prints Using mediaOther precautions Ink cartridges Tell me about the ink system Enww Replacing an ink cartridge Ink cartridge storage and disposal HP 790 Waste Ink Bottle HP 790 Cap Cleaning LiquidPrecautions for handling the waste ink bottle HP 790 Storage Kit HP 790 Wiper Cleaning Liquid and DropperHP Cleaning Swabs HP 790 Ink System Cleaning Kit 134 Tell me about the ink system Tell me about waste management General recommendations General recommendations 137 138 Tell me about waste management Tell me about front panel menus Menu structure Making front panel selections and settingsMenu operations To define a value Character list Replacing ink cartridges during printing INK menu & messagesReplacing an empty ink cartridge Ink cartridge is empty Media menuInk cover is open Media REG menu Media advance value Media ADV Value Setting a media type name Rename MediaSelecting a media type number Select Media Print mode setting Print Mode Manufacturing default media advance value Mfng VALPrint direction setting Print Direction Dry time value DRY Time Value Flatten time Flatten Time Use media edge guard USE Edge Guard Media advance mode Media ADV ModeTake-up reel mode TUR Mode Vacuum level setting Vacuum Level Leading edge mode Leading Edge Normal Normal fan suction level LOW Low fan suction level Printhead firing mode setting Image Gradient Color stripe setting Color Stripe Bidirectional print position Right adjustment YY Bidir Defr Printhead height setting PH Height VALBidirectional print position Left adjustment YY Bidir Defl Media back feed adjustment Back Adjust VAL Printhead cleaning mode PH Cleaning Media advance preference Advance Pref Print mode preference Print Mode PrefHeater preference Heater Pref Printhead rest period PH Rest Period Default values for media types Printhead temperature rest PH Temp RestPrinthead rest time PH Rest Time Deleting a media type Delete Media Media REG menu 157 Media advance calibration print Media advance calibration Ink system optimization INK SYS OPT Media back feed adjustment valuePH. Main menu Washing printheads Wash Printheads Cap cleaning CAP CleaningWiper cleaning Wiper Cleaning Printhead height PH Height ADJ PH.RECOVERY menuFeed menu Error log information print Error LOG Print Configuration print Config PrintPrinter menu History print History Print Adjustment pattern print Test Prints Adjust menuPrinthead nozzle position adjustment #YY PH ROW VAL Printhead position adjustment #YY PH to PH VAL Bidirectional print position Left adjustment YY Bidir F.D L Boot version display Boot Version Setup menuLanguage for front panel Language Acoustic warning Beep Main PCA version display Main PCA VER Version display F/W VersionICB board version display Carriage PCA Asic version display Asic VER System time setting System Time System date setting System DateFactory default setting Factory Default Heater F/W version display Heater FW VER USB speed USB Speed Heaters Tell me about the heaters Heater temperature settings Heater preset temperature by medium Maintaining the preset temperature Flow of heater temperature settingTemperature control Display in normal mode Maintaining the standby temperatureHeater front panel Turning off the heaters Display heater AC power is turned off Heater parameter setup modeSetup items and parameters Display heater on Heater error messages Enww Tell me about printer specifications Specification / Function Specifications Ecological specifications 180 Tell me about printer specifications Tell me about ordering supplies and accessories Ordering media Ordering supplies HP Paper Ordering accessories 184 Tell me about ordering supplies and accessories HP Customer Care Tell me about getting help HP Designjet Online Index Accessories Enww