9 The problem is print quality
This section explains how to solve print quality problems.
Symptom
A blank sheet of media is printed or the printed image is faded.
Parts of a drawing are missing or the print is unclear.
The print is blurred.
The print is stained.
The first part of a printed image is missing.
Parts of a printed image are missing even after head cleaning is performed repeatedly.
Possible cause | Corrective measure |
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The printer did not receive data. | Check print data. |
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The environment conditions do not | Use the printer in the specified |
meet the printer specifications. | environmental conditions (temperature |
| and humidity). |
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Media settings are incorrect. | Check the media settings. |
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Foreign objects are attached to the | Clean the printhead from the |
head. | PH.RECOVERY menu. |
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The low printing ratio pattern is printed | Set the printhead mode to HIGHLIGHT. |
continuously at high temperature |
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environment. |
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The media has been loaded the wrong | Check whether the media is loaded |
side up. | correctly. |
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The media settings are incorrect. | Check the media settings. |
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The media edge guard or fan guard | Set them correctly. |
lever are not set correctly. |
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The heater temperature is too low. | Increase the heater temperature. |
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The leading edge of the media is curled. | Check whether the leading edge of the |
| media is curled. If it is curled, cut the |
| leading edge. |
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The media is slightly folded or crumpled. | If the media is crumpled, feed the |
| media and cut off the crumpled part of |
| the media. |
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The platen is stained. | Clean the platen. See Inspection & |
| Maintenance. |
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Environment temperature. | Use the printer in the specified |
| environmental conditions. |
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The nozzle is clogged. | Wash the printheads. |
ENWW | 115 |
