Problem is… troubleshooting topics | HP 9000s instruction

8The problem is… (troubleshooting topics)

This section describes troubleshooting for the printer. If the problem cannot be solved, contact your dealer or our service center.

●The problem is… (checklist)

●A head crash

●Ink cartridge is not installed

●Ink cartridge is not detected

●Ink cartridge is near expiry date

●Ink cartridge has passed its expiry date

●An error message

●An abnormal sound

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HP 9000s manual Problem is… troubleshooting topics

Contents

HP Designjet 9000s Printer series Legal notices Table of contents How do I… ink topics Problem is… troubleshooting topics Tell me about waste management 158 Tell me about printer specifications Introduction Printers main components Using this guide Front view Heaters Rear view Printers front panel Enww Enww Basic printer operations and keys Heaters front panel Safety precautions Defining heater parametersGeneral warnings Safety precautions General cautions Printer Handling precautionsPower supply Regular inspection and maintenance Enww Connect to a computer Choose the system configurationConnection procedure How do I perform basic operations? Turn on the printer Turn the power on/off Enww Enww Turn the power off Turn on the heaterTurn off the printer Turn off the heater Enww Enww How do I load/unload media? Install a media roll in the printer Enww Enww Enww Enww Enww Enww Enww Remove a media roll from the printer Replace a jammed media roll Load cut sheet Load cut sheet Enww Enww Enww Set the take-up reel winding direction Use the take-up reel Enww Define the take-up reel winding mode Enww Load media on to the take-up reel Enww Enww Enww Use the media edge guard Enww Set the fan guard lever Enww Perform a manual media feed How do I... printing topics Use manual nesting Enww Enww Increase/reduce pressure on media Pause or cancel print jobs Pause or cancel print jobs Enww Replace an ink cartridge How do I… ink topics Enww Change the printhead height Enww Enww Enww How do I maintain the printer? Regular maintenance guide Category Inspection/Maintenance Daily printhead maintenance Wiper blade cleaning Enww Enww Enww Enww Capping unit cleaning Enww Leave the printer off for two to four weeks Ink system storage Leave the printer off for less than two weeks Clean ink system Charge the ink system Clean the exterior of the printer Clean the platen Clean the rear cover and media feed Clean the platen Replace the waste ink bottle Replace the waste ink bottle Enww Normal printhead recovery Enww IQ Print Enww How do I get the best image quality? Print the Image Quality print Print the Image Quality print Interpret the image quality print Copy a media type to create a new one Manage media types Create a new media type Modify media type settings Delete a media type Calibrate media advance Calibrate the printer Draft Enww Perform printhead position adjustment Parameters Back feed adjustment print Enww Adjust heater and print mode settings QUALITY2 DENSITY2 Problem is… troubleshooting topics Symptom Items to be checked Corrective measures Problem is… checklist Items to be checked Corrective measures Head crash Enww Head crash 107 Ink cartridge is not installed Ink cartridge is not detectedInk cartridge is near expiry date An error message Service errorsInk cartridge has passed its expiry date System error messages Operator error messagesPOC error messages Engine error messages An error message 111 Media Waste ink bottle is not installedWaste ink bottle is full Media crash Other messages Error LED is flashing An abnormal sound This section explains how to solve print quality problems Problem is print quality 116 Problem is print quality Tell me about… basic knowledge topics Environmental conditions Installation spaceOperating temperature and humidity levels Operating conditions Power supply PowerPlaces where the printer must not be installed Messages on the front panel Front panel messages and printer stateDryer Exhaust attachment Online state idle mode display Online state print mode displayOnline state print pause mode display Offline menu mode display Online state print information mode display Shutdown state display 124 Tell me about… basic knowledge topics Tell me about media Storing mediaDisposing of media Using media Other precautionsHandling prints Ink cartridges Tell me about the ink system Enww Replacing an ink cartridge Ink cartridge storage and disposal HP 790 Cap Cleaning Liquid Precautions for handling the waste ink bottleHP 790 Waste Ink Bottle HP 790 Wiper Cleaning Liquid and Dropper HP Cleaning SwabsHP 790 Storage Kit HP 790 Ink System Cleaning Kit 134 Tell me about the ink system Tell me about waste management General recommendations General recommendations 137 138 Tell me about waste management Tell me about front panel menus Making front panel selections and settings Menu operationsMenu structure To define a value Character list INK menu & messages Replacing an empty ink cartridgeReplacing ink cartridges during printing Media menu Ink cover is openInk cartridge is empty Media REG menu Setting a media type name Rename Media Selecting a media type number Select MediaMedia advance value Media ADV Value Dry time value DRY Time Value Manufacturing default media advance value Mfng VALPrint mode setting Print Mode Print direction setting Print Direction Flatten time Flatten Time Media advance mode Media ADV Mode Take-up reel mode TUR ModeUse media edge guard USE Edge Guard Vacuum level setting Vacuum Level Leading edge mode Leading Edge Normal Normal fan suction level LOW Low fan suction level Printhead firing mode setting Image Gradient Color stripe setting Color Stripe Printhead height setting PH Height VAL Bidirectional print position Left adjustment YY Bidir DeflBidirectional print position Right adjustment YY Bidir Defr Media back feed adjustment Back Adjust VAL Printhead cleaning mode PH Cleaning Printhead rest period PH Rest Period Print mode preference Print Mode PrefMedia advance preference Advance Pref Heater preference Heater Pref Deleting a media type Delete Media Printhead temperature rest PH Temp RestDefault values for media types Printhead rest time PH Rest Time Media REG menu 157 Media advance calibration print Media advance calibration Media back feed adjustment value PH. Main menuInk system optimization INK SYS OPT Cap cleaning CAP Cleaning Wiper cleaning Wiper CleaningWashing printheads Wash Printheads PH.RECOVERY menu Feed menuPrinthead height PH Height ADJ History print History Print Configuration print Config PrintError log information print Error LOG Print Printer menu Printhead position adjustment #YY PH to PH VAL Adjust menuAdjustment pattern print Test Prints Printhead nozzle position adjustment #YY PH ROW VAL Bidirectional print position Left adjustment YY Bidir F.D L Acoustic warning Beep Setup menuBoot version display Boot Version Language for front panel Language Asic version display Asic VER Version display F/W VersionMain PCA version display Main PCA VER ICB board version display Carriage PCA Heater F/W version display Heater FW VER System date setting System DateSystem time setting System Time Factory default setting Factory Default USB speed USB Speed Heaters Tell me about the heaters Heater temperature settings Heater preset temperature by medium Flow of heater temperature setting Temperature controlMaintaining the preset temperature Turning off the heaters Maintaining the standby temperatureDisplay in normal mode Heater front panel Display heater on Heater parameter setup modeDisplay heater AC power is turned off Setup items and parameters Heater error messages Enww Tell me about printer specifications Specification / Function Specifications Ecological specifications 180 Tell me about printer specifications Tell me about ordering supplies and accessories Ordering media Ordering supplies HP Paper Ordering accessories 184 Tell me about ordering supplies and accessories HP Customer Care Tell me about getting help HP Designjet Online Index Accessories Enww