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Intel AXXSW1GB manual Troubleshooting, Symptoms / Problems Possible Causes Solutions

Models: AXXSW1GB

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A Troubleshooting

This chapter helps you identify and solve problems that might occur while you are using the system.

Symptoms / Problems	Possible Causes	Solutions

Switch’s green power LED	Switch was not inserted	Pull the switch out and re-insert it into
does not blink on switch	properly or handle was not	the chassis slot. Ensure that it is
restart or insertion.	closed.	plugged in properly.

	Power cables are not	Ensure that the power cables are
	connected to the chassis.	properly connected. Replace cables
		if defective.

Switch’s green power LED	Fatal hardware or software	Pull the switch out and re-insert it into
does not change from	problem.	the chassis slot. Ensure that it is
blinking to solid ON after		plugged in properly. If the problem
300 seconds following		persists, consult your technical
switch restart or insertion.		support representative.

Switch’s amber fault LED is	Fatal hardware or software	Pull the switch out and re-insert it into
solid on.	problem.	the chassis slot. Ensure that it is
		plugged in properly. If the problem
		repeats, replace the faulty switch.

“Advanced UI” in the chassis	Connection between the	Pull out the management module/
management module GUI is	switch and the	switch and re-insert it into the chassis
not available on the “Switch	management module is	slot. Ensure that it is plugged in
1/2 Actions” tab.	broken.	properly.
		If the problem repeats, replace the
		faulty switch.
		If the problem persists, consult your
		technical support representative.

Clicking on the “Advanced	Connection between the	Pull out the management module/
UI” action in the chassis	switch and management	switch and re-insert it into the chassis
management module GUI	module is broken.	slot. Ensure that it is plugged in
does not open web browser		properly.
of the switch.		If the problem repeats, replace the
		If the problem repeats, replace the
		faulty switch.
		If the problem persists, consult your
		technical support representative.

Intel® Gigabit Ethernet Switch AXXSW1GB User Guide

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Image 179

Intel AXXSW1GB manual Troubleshooting, Symptoms / Problems Possible Causes Solutions

Contents

Guide for System Administrators of Intel Server Products Intel Gigabit Ethernet Switch AXXSW1GB User GuideDisclaimer Safety Information Intel Gigabit Ethernet Switch AXXSW1GB User Guide User Guide Overview PrefaceIntended Audience Table of Contents 166 Additional Information and Software List of TablesIntel Gigabit Ethernet Switch AXXSW1GB User Guide Embedded Web Interface Home List of FiguresVlan Subnet-based Groups Policy Table 124 Getting Started Embedded Web Interface Home Starting the Embedded Web InterfaceInterface Components Understanding the Embedded Web InterfaceDevice Representation Device RepresentationButton Button Name Description Using the Embedded Web Interface Management ButtonsAdding Configuration Information Using Screen and Table OptionsDeleting Configuration Information Modifying Configuration InformationClick . The Embedded Web Interface Home Page closes Resetting the DeviceLogging Off the Device Viewing System Information Managing Device InformationResetting the Device Configuring Traffic Control Configuring Device SecurityStorm Control Click . The Storm Control Settings Page opens Managing Port Security Intel Gigabit Ethernet Switch AXXSW1GB User Guide Edit Port Security Settings Click . The Edit Port Security Settings Page opensDefining Access Control Lists Defining MAC Based Access Control Lists Intel Gigabit Ethernet Switch AXXSW1GB User Guide Add MAC Based ACL and First Rule Click . The Add MAC Based ACL and First Rule Page opensEdit Rule Defining IP Based Access Control Lists Intel Gigabit Ethernet Switch AXXSW1GB User Guide Intel Gigabit Ethernet Switch AXXSW1GB User Guide Add IP Based ACL and First Rule Click . The Add IP Based ACL and First Rule Page opensAdd IP Based Rule To modify an IP based Rule Binding Device Security ACLs Edit ACL Binding Click . The Edit ACL Binding Page opensIntel Gigabit Ethernet Switch AXXSW1GB User Guide Port Configuration Configuring PortsAuto Use to automatically detect the cable type Port Configuration Settings Click . The Port Configuration Settings Page opensIntel Gigabit Ethernet Switch AXXSW1GB User Guide Aggregating Ports LAG Configuration Configuring LAGsLAG Configuration Settings Click . The LAG Configuration Settings Page opensIntel Gigabit Ethernet Switch AXXSW1GB User Guide Intel Gigabit Ethernet Switch AXXSW1GB User Guide LAG Membership Defining LAG MembersLAG Membership Settings Click . The LAG Membership Settings Page opensLacp Parameters Configuring LacpLacp Parameters Settings Click . The Lacp Parameters Settings Page opensConfiguring Virtual Trunk Group Failover Trunk Group Fail Over Edit Fail Over Group Click . The Edit Fail Over Group Page opensConfiguring VLANs Vlan Properties Defining Vlan PropertiesAdd Vlan Vlan Membership Defining Vlan MembershipIntel Gigabit Ethernet Switch AXXSW1GB User Guide Edit Vlan Membership Click . The Edit Vlan Membership Page opensInterface Settings Defining Vlan Interface SettingsIntel Gigabit Ethernet Switch AXXSW1GB User Guide Vlan Interface Settings Click . The Interface Settings Page opensDefining Vlan Groups Click . The Add Vlan MAC-based Groups Page opens Defining Vlan MAC Based GroupsAdd Vlan MAC-based Groups Click . The MAC Groups Settings Page opensClick . The Add Vlan Subnet-based Groups Page opens Defining Vlan Subnet Based GroupsAdd Vlan Subnet-based Groups Click . The Subnet-based Group Settings opensClick . The Add Protocol-based Groups Page opens Defining Vlan Protocol Based GroupsIP IP Internet Protocol IP IPX Internet Packet Exchange IPX Add Protocol-based GroupsProtocol-based Groups Settings Click . The Protocol-based Groups Settings Page opensMapping Groups to Vlan Mapping Groups to VLANsMapping Groups to Vlan Settings Defining Garp Configuring GarpGarp Parameters Settings Click . The Garp Parameters Settings Page opensGvrp Parameters Defining GvrpGvrp Parameters Settings Click . The Gvrp Parameters Settings Page opensIntel Gigabit Ethernet Switch AXXSW1GB User Guide Defining Forwarding Database Static Addresses Defining Static Forwarding Database EntriesAdd Static MAC Address Click . The Add Static MAC Address Page opensDynamic Addresses Defining Dynamic Forwarding Database EntriesSelect an Address Table Sort Key Intel Gigabit Ethernet Switch AXXSW1GB User Guide Configuring Multicast Forwarding Igmp Snooping Defining Igmp SnoopingIgmp Snooping Settings Multicast Group Defining Multicast GroupsAdd Multicast Group Click . The Add Multicast Group Page opensEdit Multicast Group Edit Multicast Group Page opensForbidden Excluded from Igmp Learned Port List Defining Multicast Forward All SettingsEdit Multicast Forward All Click . The Multicast Forward All Page opensConfiguring Spanning Tree Defining Spanning Tree Global SettingsBridge Settings Intel Gigabit Ethernet Switch AXXSW1GB User Guide Spanning Tree Interface Settings Defining Spanning Tree Interface SettingsIntel Gigabit Ethernet Switch AXXSW1GB User Guide Intel Gigabit Ethernet Switch AXXSW1GB User Guide Click . The Spanning Tree Interface Settings Page opens Rapid STP Defining Rapid STPIntel Gigabit Ethernet Switch AXXSW1GB User Guide Rapid Spanning Tree Settings Click . The Rapid Spanning Tree Settings Page opensMultiple STP Properties Defining Multiple STPInstance To Vlan Settings Defining Multiple STP Instance To Vlan SettingsInstance Settings Defining Multiple STP Instance SettingsInstance Settings Page is defined, and the device is Defining Multiple STP Interface Settings Intel Gigabit Ethernet Switch AXXSW1GB User Guide 101 Interface Table Configuring Quality of Service VPT Classification Information Quality of Service OverviewDefining General QoS Settings Click QoS General CoS. The CoS Global Settings Page opens Configuring CoS General ParametersClick . The Modify Port Priority Page opens Restoring Factory Default QoS Interface SettingsClick QoS General Queue. The Queue Page opens Defining QueuesIntel Gigabit Ethernet Switch AXXSW1GB User Guide 109 Bandwidth Settings Configure Bandwidth SettingsModify Bandwidth Settings Click . The Modify Bandwidth Settings Page opensClick QoS General CoS to Queue. The CoS to Queue Page opens Configuring QoS MappingDscp to Queue Mapping Dscp Values to QueuesConfiguring Basic General Parameters Configuring Basic QoS SettingsQoS General Settings are configure, and the device is QoS Dscp Rewrite Configuring Dscp RewriteDefining Policy Properties Configuring Advanced QoS SettingsMapping Dscp Values Creating Class Maps Add QoS Class Map Click . The Add QoS Class Map Page opensAggregating Policiers Click . The Edit QoS Aggregate Policer Page opens Click . The Add Aggregated Policier Page opensDefining Policies Defining Policy ProfilesPolicy Table 125 Edit QoS Policy Profile Click . The Edit QoS Policy Profile Page opensAttaching Policies to Interfaces Click . The Add Qos Policy Binding Page opens Click . The Qos Policy Binding Settings Page opensSystem Log Severity Levels Managing System LogsSystem Logs Properties Enabling System LogsIntel Gigabit Ethernet Switch AXXSW1GB User Guide 131 Click System Logs Flash. The System Flash Logs Page opens Viewing the Flash LogsClearing Flash Logs Viewing the Device Memory LogsClearing Device Memory Logs Managing Device Diagnostics Port Mirroring Configuring Port MirroringIntel Gigabit Ethernet Switch AXXSW1GB User Guide 137 Ethernet Ports Ethernet Ports DiagnosticsCable Extended Feature Copper Cable Extended Feature140 CPU Utilization Viewing the CPU Utilization142 Viewing Interface Statistics Viewing StatisticsViewing Statistics Interface Statistics Viewing Device Interface StatisticsOpen the Interface Statistics Resetting Interface Statistics CountersEtherlike Statistics Viewing Etherlike StatisticsOpen the Etherlike Statistics Resetting Etherlike Statistics CountersGvrp Statistics Viewing Gvrp StatisticsOpen the Gvrp Statistics Resetting Gvrp Statistics CountersViewing Rmon Statistics Managing Rmon StatisticsIntel Gigabit Ethernet Switch AXXSW1GB User Guide 151 Open the Rmon Statistics Resetting Rmon Statistics CountersConfiguring Rmon History Page Add History Entry Settings Click . The Add History Entry Settings Page opensRmon History Control Settings Click . The Rmon History Control Settings Page opensViewing the Rmon History Table 158 Configuring Rmon Events 160 Viewing the Rmon Events Logs Page Add Alarm Entry Click . The Add Alarm Entry Page opensRmon Alarms Definition Intel Gigabit Ethernet Switch AXXSW1GB User Guide 165 Symptoms / Problems Possible Causes Solutions TroubleshootingSwitch web browser cannot Web browser settings are English Installation/Assembly Safety Instructions169 Deutsch Intel Gigabit Ethernet Switch AXXSW1GB User Guide 170171 Intel Gigabit Ethernet Switch AXXSW1GB User Guide 172 Français Intel Gigabit Ethernet Switch AXXSW1GB User Guide 174 Español Intel Gigabit Ethernet Switch AXXSW1GB User Guide 176 Italiano Intel Gigabit Ethernet Switch AXXSW1GB User Guide 178 179 Safety Warnings and Cautions Safety InformationServer Safety Information Equipment Handling Practices Power and Electrical WarningsIntended Application Uses Site SelectionPower Cord Warnings System Access WarningsElectrostatic Discharge ESD Rack Mount WarningsOther Hazards Battery ReplacementSicherheitshinweise und Vorsichtsmaßnahmen Sicherheitshinweise für den ServerHandhabung von Geräten Zielbenutzer der AnwendungStandortauswahl Hinweis für Netzkabel Warnungen zu Netzspannung und ElektrizitätWarnhinweise für den Systemzugang Elektrostatische Entladungen ESD Warnhinweise für RacksBatterieaustausch Andere GefahrenSécurité avertissements et mises en garde Consignes de sécurité sur le serveurPratiques de manipulation de l’équipement Sélection d’un emplacementDomaines d’utilisation prévus Avertissements sur le cordon d’alimentation Alimentation et avertissements en matière d’électricitéAvertissements sur l’accès au système Décharges électrostatiques ESD Avertissements sur le montage en rackAutres risques Remplacement de la pileAdvertencias y precauciones sobre seguridad Información de seguridad del servidorManipulación del equipo Aplicaciones y usos previstosSelección de la ubicación Advertencias sobre el cable de alimentación Advertencias de alimentación y eléctricasAdvertencias el acceso al sistema Descarga electrostática ESD Advertencias sobre el montaje en rackSustitución de la batería 简体中文服务器安全信息设备操作规范系统使用警告机架固定件警告其他危险