Table 6-2Troubleshooting a firmware update failure (continued)

Reason for firmware update failure

Corrective action

 

 

The upgrade was interrupted.

See Table 6-3 Update messages on page 200.

 

 

A flash hardware failure occurred.

Although it is extremely unlikely, the product might have a hardware failure. Call

 

technical support to address the problem (see the flyer that came with the product

 

for a local telephone support list).

 

 

Three messages appear during a normal update process; a fourth (RESEND UPGRADE) appears only if the update process does not succeed.

Table 6-3Update messages

Printer message

Explanation

 

 

RECEIVING UPGRADE

This message appears from the time the product recognizes the beginning of

 

an .RFU update until the time the product has verified the validity and integrity of

 

the .RFU update.

 

NOTE: If the remote firmware update process is interrupted before the firmware

 

is downloaded (while RECEIVING UPGRADE appears on the control-panel

 

display), the firmware file must be sent again. No message appears on the product

 

control panel to indicate that the update was interrupted.

 

 

PERFORMING UPGRADE

This message appears while the product is actually reprogramming the firmware.

 

NOTE:

If power is lost during the flash DIMM update (while PERFORMING

 

UPGRADE appears on the control-panel display), the update is interrupted and

 

the message RESEND UPGRADE appears on the control-panel display.

 

 

INITIALIZING

This message appears from the time the product has finished reprogramming the

 

DIMM until the product reinitializes.

 

 

RESEND UPGRADE

This message appears (in English only) if the firmware update fails because the

 

RFU process is interrupted. It can also occur if firmware for accessories (such as

 

the duplex unit or an output device fails to update. Perform another update by any

 

means that is supported by the product, regardless of the connection (network,

 

parallel, or USB).

 

 

RFU LOAD ERROR

This message appears (in English only) if the firmware update fails because the

SEND RFU UPGRADE

print-engine firmware is corrupted.

NOTE:

When this message appears, the firmware upgrade must be sent twice

ON <X> PORT

to upgrade all firmware components, even though the product returns to ready

where X = Network or USB

after the first upgrade.

 

 

 

 

DOWNLOAD FILE NOW

The wrong firmware file was sent to the product. Send the correct firmware file.

SEND RFU UPGRADE

 

 

MISMATCH BETWEEN

PRODUCT AND FILE

NOTE: To verify that the firmware update succeeded, print a new configuration page from the control panel and verify that the firmware date code on the configuration page has changed.

NOTE: If the product exhibits unexpected behavior after correcting a firmware update, turn the power off, and then back on.

200 Chapter 6 Engineering Details

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