Troubleshooting process | HP M1536dnf CE538ABGJ specs

Troubleshooting process

Determine the problem source

The following table includes basic questions to ask the customer to quickly help define the problem or problems.

General topic	Questions

Environment	●	Is the product installed on a solid, level surface (± 1°)?
	●	Is the power supply voltage within ± 10 volts of the specified power source?
	●	Is the power supply cord inserted all the way into the product connector and
		the wall outlet?
	●	Is the operating environment within specified parameters?
	●	Is the product exposed to ammonia gas, such as that produced by diazo
		copiers or office cleaning materials?
		NOTE: Diazo copiers produce ammonia gas as part of the copying
		processes. Ammonia gas (from cleaning supplies or from diazo copiers) can
		have an adverse affect on some product components (for example, the print-
		cartridge OPC).
	●	Is the product exposed to direct sunlight?

Paper	●	Does the customer use only supported paper?
	●	Is the paper in good condition (no curls, folds, or distortion)?
	●	Is the paper stored correctly and within specified environmental limits?

Input trays	●	Is the amount of paper in the tray within specifications?
	●	Is the paper placed in the tray correctly?
	●	Are the paper guides aligned with the stack?

Print cartridge	●	Is the print cartridge installed correctly?

Transfer roller and fuser	●	Are the transfer roller and the fuser installed correctly?

Print-cartridge door and duplex door	●	Is the print cartridge door or the duplex door closed?
(duplex models only)

Condensation	●	Does condensation occur following a temperature change (particularly in
		winter following storage in cold temperatures)? If so, wipe affected parts dry,
		or leave the product on for 10 to 20 minutes.
	●	Was the print cartridge opened soon after being moved from a cold place to
		a warm place? If so, allow the print cartridge to sit at room temperature for 1
		to 2 hours.

Miscellaneous	●	Check for and remove any non-HP components (for example, a print
		cartridge) from the product.
	●	Disconnect the product from the network, and then make sure that the failure
		is with the product before continuing troubleshooting.

ENWW	Troubleshooting process 93

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HP M1536dnf CE538ABGJ manual Troubleshooting process, Determine the problem source, General topic Questions

Contents

Laserjet PRO M1530 Page HP LaserJet Pro M1530 MFP Series Trademark Credits Copyright and License Conventions used in this guide Iv Conventions used in this guide Table of contents Remove the upper cover Vii 143 160 177 221 193229 231 247 List of tables Xiv List of figures 42 Remove the laser scanner assembly 1 89 Remove the engine controller PCA 1 123 Remove the document feeder cover 3 Removal and replacement Introduction Removal and replacement strategy Before performing service Service approachElectrostatic discharge Required tools Post-service test After performing serviceParts removal order Print-quality test 2Parts removal order Scanner and document feeder 3Parts removal order Product base Print cartridge Removal and replacement procedures Pickup roller Separation pad Main tray Transfer rollerCovers 11Remove the output bin extension Output bin extension Remove the left cover Left coverBefore proceeding, remove the following components 15Remove the left cover 4 Enww Remove the scanner assembly Scanner assembly 20Remove the scanner assembly 4 Removal and replacement Scanner hinges 23Remove the scanner hinges 2 Removal and replacement Remove the right cover Right cover Enww 28Remove the right cover 5 Duplex door 29Remove the duplex door Removal and replacement Remove the duplex frame Duplex frame Remove the cartridge door Cartridge door 34Remove the cartridge door 3 Enww Remove the front cover Front cover Remove the upper cover Upper cover Remove the formatter PCA Main assembliesFormatter PCA 40Remove the formatter PCA 2 Removal and replacement Remove the fax PCA Fax PCA Remove the laser scanner assembly Laser scanner assembly Enww Enww 47Reinstall the laser scanner assembly Reinstall the laser scanner assembly Remove the pickup assembly Pickup assembly 50Remove the pickup assembly 3 52Remove the pickup assembly 5 Removal and replacement Enww Enww Reinstall the pickup assembly Enww Remove the fuser Fuser 63Remove the fuser 3 Removal and replacement 65Remove the fuser 5 Enww Enww Reinstall the fuser Remove the main motor Main motor Enww 76Remove the main motor 5 Enww Enww 81Main motor drive belt installed correctly Reinstall the main motor drive belt Remove the pickup solenoid Pickup solenoid 85Remove the pickup solenoid 3 Removal and replacement Enww Enww Remove the engine controller PCA Engine controller PCA 91Remove the engine controller PCA 3 Removal and replacement 93Remove the engine controller PCA 5 Enww 97Remove the engine controller PCA 9 Reinstall the engine controller PCA 101Reinstall the engine controller PCA 4 Enww Remove the duplex reverse solenoid Duplex reverse solenoid Enww Enww Remove the main fan Main fan 110Remove the main fan 3 Enww 113Reinstall the main fan Reinstall the main fan Remove the duplex connector PCA Duplex connector PCA 116Remove the duplex connector PCA 3 Enww Document feeder input tray Scanner components Document feeder cover Enww Remove the document feeder pick arm assembly Document feeder pick arm assembly 127Remove the document feeder pick arm assembly 4 Remove the document feeder core assembly Document feeder core assembly Remove one FFC using the blue tab callout Remove the post scan pinch rollers Post scan pinch rollers Remove the document feeder base assembly Document feeder base assembly Enww Remove the document feeder floating hinges Document feeder floating hinges Control panel Solve problems Check that the product power is on Problem-solving checklistCheck the control panel for error messages Test print functionality Test the fax sending functionality Test copy functionalityTest the fax receiving functionality Try sending a print job from a computer Menu map General topic Questions Troubleshooting processDetermine the problem source Power-on checks Power subsystem Individual component diagnostics Tools for troubleshootingEngine diagnostics Engine test button Perform an engine test Half self-test functional check Components testsDrum rotation functional check Description DiagramsPlug/jack locations 3Engine controller PCA connectors Location of connectors 4Formatter and fax board connectors 5Main assemblies Locations of major components 6Rollers, solenoids, and fan 7PCA locations Cross-sectional view Timing diagram ChartsGeneral timing 9General Circuit diagram General circuit diagram View HP ToolboxFX HP ToolboxFXStatus Event log Fax phone book FaxFax tasks Enww Fax send log HelpFax receive log Block Faxes Device information System Settings Paper types Paper handlingPrint quality System setup Print SettingsService Device polling PostScript Network SettingsPCL 5e Internal print quality test pages Print a cleaningConfiguration Setup menu Print quality troubleshooting toolsControl panel menus Repetitive defect ruler Reports menu Quick Forms menu Fax Setup Enww This menu item appears only when the private-receive System Setup menuFeature is turned on Confirm Fax # Off Volume Settings Alarm Volume Soft CancelRing Volume Medium Key-Press Volume Loud Phoneline Volume Off Time/Date Service menu Function-specific menus Network Setup menuNext field Confirmation before moving to the next one. After all three Copy Fax Feature Enww Control panel messages Interpret control panel messagesControl panel message types Turn off then on Fuser ErrorScanner Error ADF door is open Fan Error Canceled fax Comm. ErrorDoc. feeder jam Document feeder door is open Fax is busy Engine comm. ErrorCanceled send Fax memory full Canceling recvRedial Pending Fax Send error Fax recv. error Open door and clear jam Jam in location Jam in cartridge area Jam in output bin Load tray 1 TYPE, Size Jam in print paper pathJam in tray Service menu. In the Fax Service menu Cleaning Page OK to start Manual duplexFax Setup menu. In the Advanced Setup Press OK Hardware error No fax answer No dial tone No paper pickup No fax detected Print failure Resend UpgradeRemove shipping lock from cartridge Remove shipping material from duplex Settings cleared Sensor Error Unexpected size in tray Used cartridge is installed Product does not pick up paper Paper feeds incorrectly or becomes jammedProduct picks up multiple sheets of paper Prevent paper jams Jam locations Clear jams Clear jams from the document feeder Clear jams from the input trays Enww Clear jams from inside the product Enww Clear jams from the output areas Clear jams from the duplexer Enww Enww Select a paper type Use paper that meets HP specificationsImprove print quality Check the print cartridge Print a cleaningType of print cartridge Steps to resolve the problem Print the Supplies Status Repeating defects Inspect the print cartridge for damage Improve print quality for copies Use the printer driver that best meets your printing needsHP PCL 6 driver HP UPD PS driver Enww Clean the pickup roller Clean the product Clean the document feeder pickup rollers and separation pad Clean the scanner glass strip and platen Clean the paper pathClean the paper path from HP ToolboxFX Clean the paper path from the control panel Enww Product prints slowly Product does not print or it prints slowlyProduct does not print Product does not print or it prints slowly Solve direct-connect problems Solve connectivity problemsSolve network problems Computer is using the incorrect IP address for the product Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Secondary service menu Service mode functionsOpen the secondary service menu Secondary service menu structure Fax troubleshooting checklist Solve fax problemsProduct resets Enww Code number Description View and interpret fax error codesTroubleshoot fax codes and trace reports View the fax trace report Print individual fax reports Fax logs and reportsPrint all fax reports Set the fax activity log to print automatically Set the fax error report Set the fax confirmation report Change the fax speed Change error correction and fax speedSet the fax-error-correction mode Comm. Error message appears Solve problems sending faxesAn error message displays on the control panel Fax is busy message appears No dial tone Fax memory full message appears No fax answer message appearsDocument feeder paper jam Faxes can be received, but not sent Scanner error Unable to use group dials Unable to use fax functions from the control panelUnable to use speed dials Enww Fax does not respond Solve problems receiving faxesFax has a dedicated phone line An answering machine is connected to the product Voice mail is available on the fax line Answer Mode setting is set to the Manual settingTelephone handset is connected to the product No fax detected message appears Product is connected to a DSL phone serviceProduct uses a fax over IP or VoIP phone service Comm. Error message appears Fax is received but does not print Private Receive feature is onReceive to PC feature is enabled No dial tone Sender receives a busy signalCannot send or receive a fax on a PBX line Handset is connected to the product Faxes are sending slowly Solve general fax problems Fax cuts off or prints on two pages Fax quality is poor Product updates Enww Parts and diagrams Order replacement parts Order parts by authorized service providersWhole unit replacement part numbers Related documentation and software Service parts How to use the parts lists and diagramsCustomer self repair parts Locations of major components Assembly locations 2Rollers, solenoids, and fan 3PCA locations 9Cross-sectional view 5Print engine covers Covers 10Print engine covers Internal assemblies 1 Internal assemblies Internal assemblies 7Internal assemblies 2 Internal assemblies 2 12Internal assemblies 2 8Internal assemblies 3 Internal assemblies 3 13Internal assemblies 3 Internal assemblies 4 9Internal assemblies 4 Parts and diagrams 14Internal assemblies 4 Scanner and document feeder ADF main assemblies Scanner and document feeder ADF main assemblies Document feeder internal components 11Document feeder assembly parts Parts and diagrams Document feeder internal components 17Alphabetical parts list Alphabetical parts list Alphabetical parts list Paper pickup assembly RM1-7575-000CN 18Numerical parts list Numerical parts list Q7400-00011 Spring, document feeder ADF extension pre-pick RM1-7542-000CN Fuser film assembly, 220 volt Enww Service and support Hewlett-Packard limited warranty statement Page Data stored on the print cartridge Transfer End User License Agreement Enww Customer support Repack the product Product specifications Power consumption Physical specificationsAcoustic specifications Environmental specifications Regulatory information FCC regulations Environmental product stewardship program United States and Puerto Rico Return and recycling instructions Non-U.S. returns PaperMaterial restrictions Enww Supplementary Information Declaration of conformity For regulatory topics only Boise, Idaho USAMarch Volatility Certificate of Volatility Laser safety Safety statementsVcci statement Japan Power cord instructions Power cord statement Japan EMC statement Korea GS statement Germany Laser statement for Finland Enww EU Statement for Telecom Operation Additional statements for telecom fax productsNew Zealand Telecom Statements Additional FCC statement for telecom products US Industry Canada CS-03 requirements Telephone Consumer Protection Act US Enww Enww Index Symbols/Numerics Network JamsMacintosh Enww Enww Page CE538-90986* *CE538-90986