Control panel message

Description

Recommended action

 

 

 

 

Jam in print paper path

The product has detected a paper path jam.

1.

Clear the jam from the paper path, and

 

 

 

then follow the control panel

 

 

 

instructions.

 

 

2.

If the error persists, check the sensor

 

 

 

lever in the upper part of the paper

 

 

 

pickup assembly.

 

 

3.

If the sensor lever is stuck, clean it an

 

 

 

make sure that it moves smoothly.

 

 

4.

If the sensor lever is broken or

 

 

 

damaged, replace the paper pickup

 

 

 

assembly.

 

 

5.

If the error persists, reconnect J551 on

 

 

 

the engine controller PCA.

 

 

6.

If the error persists, replace the paper

 

 

 

pickup assembly.

 

 

7.

If the error persists, check the sensor

 

 

 

lever in the fuser inlet area.

 

 

8.

If the sensor lever is stuck, clean it,

 

 

 

and then make sure it moves smoothly.

 

 

9.

If the sensor lever is broken or missing,

 

 

 

replace the fuser.

 

 

10.

If the error persists, reconnect J552 on

 

 

 

the engine controller PCA.

 

 

11.

If the error persists, replace the fuser.

 

 

 

 

Jam in tray 1

The product has detected a jam in the tray.

1.

Clear the jam from tray 1, and then

 

 

 

follow the control panel instructions.

 

 

2.

If the error persists, replace the pickup

 

 

 

roller.

 

 

3.

If the error persists, replace the

 

 

 

transfer roller.

 

 

4.

If the error persists, reconnect J571 on

 

 

 

the engine controller.

 

 

5.

If the error persists, replace the main

 

 

 

motor.

 

 

 

 

Load tray 1 <TYPE>, <SIZE>

The tray is empty.

1.

Load the tray with the correct type and

 

 

 

size of paper.

 

 

2.

If the issue persists, reconnect the

 

 

 

connectors on the engine controller

 

 

 

PCA.

 

 

3.

If the issue persists, replace the paper

 

 

 

pickup assembly.

 

 

4.

If the issue persists, replace the engine

 

 

 

controller PCA.

 

 

 

 

136 Chapter 2 Solve problems

ENWW

Page 156
Image 156
HP M1536dnf CE538ABGJ manual Jam in print paper path, Jam in tray, Load tray 1 TYPE, Size