Control panel message

Description

Recommended action

 

 

 

 

 

Engine comm. Error

The product has experienced an internal

1.

Press the power button to turn the

 

hardware error.

 

product off.

 

 

 

2.

If a surge protector is in use, remove it.

 

 

 

Connect the power cord directly into a

 

 

 

wall outlet.

 

 

 

3.

Wait at least 30 seconds, turn the

 

 

 

product on, and then wait for the

 

 

 

product to initialize.

 

 

 

4.

If the error persists, reconnect the

 

 

 

FFCs and the connectors on the

 

 

 

formatter PCA.

 

 

 

5.

If the error persists, reconnect the

 

 

 

connectors and the FFCs on the

 

 

 

engine controller PCA.

 

 

6.

If the error persists, replace the

 

 

 

formatter PCA.

 

 

 

7.

If the error persists, replace the engine

 

 

 

controller PCA.

 

 

 

 

Fax is busy

The fax line to which you were sending a

Call the recipient to ensure that the fax

Canceled send

fax was busy. The product has canceled

machine is on and ready.

 

sending the fax.

Check that you are dialing the correct fax

 

 

 

 

number.

 

 

 

Check that the Redial if Busy option is

 

 

enabled.

 

 

 

Check for a dial tone on the phone line by

 

 

touching the Start Fax

button.

Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call.

Plug the product phone cord into a jack for another phone line, and then try sending the fax again.

Try a different phone cord.

If the error persists, replace the fax PCA.

130 Chapter 2 Solve problems

ENWW

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HP M1536dnf CE538ABGJ manual Engine comm. Error, Fax is busy, Canceled send