The product does not print or it prints slowly
The product does not print
If the product does not print at all, try the following solutions.
1.Make sure that the product is turned on and that the control panel indicates it is ready.
◦If the control panel does not indicate the product is ready, turn the product off, and then turn it on.
◦If the control panel indicates the product is ready, try sending the job again.
2.If the control panel indicates the product has an error, resolve the error, and then try sending the job again.
3.Make sure that all of the cables are connected correctly. If the product is connected to a network, check the following items:
◦Check the light next to the network connection on the product. The light is green if the network is active.
◦Make sure that the network is connected using a network cable rather than a telephone cable.
◦Make sure that the network router, hub, or switch is turned on and that it is working correctly.
4.Install the HP software from the CD that came with the product. Using generic printer drivers can cause delays clearing jobs from the print queue.
5.From the list of printers on the computer,
◦If you are using a network cable to connect to the network, make sure that the printer name listed on the Ports tab matches the product name on the product configuration page.
◦If you are using a USB cable and are connecting to a wireless network, make sure that the box is checked next to Virtual printer port for USB.
6.If the computer has a personal firewall system, it might be blocking communication with the product. Try disabling the firewall temporarily to see if it is the source of the problem.
7.If the computer or the product is connected to a wireless network, low signal quality or interference might be delaying print jobs.
The product prints slowly
If the product prints, but it seems slow, try the following solutions.
1.Make sure that the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/ljm1530series.
2.When you configure the product to print on some paper types, such as heavy paper, the product prints more slowly so it can fuse the toner correctly to the paper. If the paper type setting is not correct for the type of paper you are using, change the setting to the correct paper type.
164 Chapter 2 Solve problems | ENWW |
