Fax is received but does not print | HP M1536dnf CE538ABGJ specification

●Make sure that the resolution of the sending fax machine is not set to the Photo setting or the Superfine setting.

a.Open the Setup menu.

b.Open the Fax Setup menu.

c.Open the Advanced Setup menu.

d.Open the Fax Resolution menu.

e.Select the correct setting.

●Cancel all fax jobs or clear the faxes from memory.

The Fax is busy message appears

●The product cannot receive a fax while attempting to send one. Cancel the fax send and try sending at a later time.

●Allow the product to try sending the fax again.

A fax is received but does not print

The Private Receive feature is on

●When the Private Receive feature is activated, received faxes are stored in memory. A personal identification number (PIN) or password is required to print the stored faxes.

●Enter the PIN or password to print the fax. If you do not know the PIN or password, contact the product administrator.

NOTE: Memory errors might occur if the faxes are not printed. The product will not answer if the memory is full.

The Receive to PC feature is enabled

●Make sure that the Receive to PC option is set up. You must use HP Toolbox software to configure the feature.

a.At the computer, open HP ToolboxFX.

b.Select the product.

c.Click Fax.

d.Click Fax Tasks.

e.Under Fax Receive Mode, select Receive faxes to this computer.

●Check communication with the product.

ENWW	Solve fax problems 187

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HP M1536dnf CE538ABGJ Fax is received but does not print, Private Receive feature is on, Receive to PC feature is enabled

Contents

Laserjet PRO M1530 Page HP LaserJet Pro M1530 MFP Series Trademark Credits Copyright and License Conventions used in this guide Iv Conventions used in this guide Table of contents Remove the upper cover Vii 143 160 177 231 193221 229 247 List of tables Xiv List of figures 42 Remove the laser scanner assembly 1 89 Remove the engine controller PCA 1 123 Remove the document feeder cover 3 Removal and replacement Introduction Removal and replacement strategy Required tools Service approachBefore performing service Electrostatic discharge Print-quality test After performing servicePost-service test Parts removal order 2Parts removal order Scanner and document feeder 3Parts removal order Product base Print cartridge Removal and replacement procedures Pickup roller Separation pad Transfer roller CoversMain tray 11Remove the output bin extension Output bin extension Left cover Before proceeding, remove the following componentsRemove the left cover 15Remove the left cover 4 Enww Remove the scanner assembly Scanner assembly 20Remove the scanner assembly 4 Removal and replacement Scanner hinges 23Remove the scanner hinges 2 Removal and replacement Remove the right cover Right cover Enww 28Remove the right cover 5 Duplex door 29Remove the duplex door Removal and replacement Remove the duplex frame Duplex frame Remove the cartridge door Cartridge door 34Remove the cartridge door 3 Enww Remove the front cover Front cover Remove the upper cover Upper cover Main assemblies Formatter PCARemove the formatter PCA 40Remove the formatter PCA 2 Removal and replacement Remove the fax PCA Fax PCA Remove the laser scanner assembly Laser scanner assembly Enww Enww 47Reinstall the laser scanner assembly Reinstall the laser scanner assembly Remove the pickup assembly Pickup assembly 50Remove the pickup assembly 3 52Remove the pickup assembly 5 Removal and replacement Enww Enww Reinstall the pickup assembly Enww Remove the fuser Fuser 63Remove the fuser 3 Removal and replacement 65Remove the fuser 5 Enww Enww Reinstall the fuser Remove the main motor Main motor Enww 76Remove the main motor 5 Enww Enww 81Main motor drive belt installed correctly Reinstall the main motor drive belt Remove the pickup solenoid Pickup solenoid 85Remove the pickup solenoid 3 Removal and replacement Enww Enww Remove the engine controller PCA Engine controller PCA 91Remove the engine controller PCA 3 Removal and replacement 93Remove the engine controller PCA 5 Enww 97Remove the engine controller PCA 9 Reinstall the engine controller PCA 101Reinstall the engine controller PCA 4 Enww Remove the duplex reverse solenoid Duplex reverse solenoid Enww Enww Remove the main fan Main fan 110Remove the main fan 3 Enww 113Reinstall the main fan Reinstall the main fan Remove the duplex connector PCA Duplex connector PCA 116Remove the duplex connector PCA 3 Enww Document feeder input tray Scanner components Document feeder cover Enww Remove the document feeder pick arm assembly Document feeder pick arm assembly 127Remove the document feeder pick arm assembly 4 Remove the document feeder core assembly Document feeder core assembly Remove one FFC using the blue tab callout Remove the post scan pinch rollers Post scan pinch rollers Remove the document feeder base assembly Document feeder base assembly Enww Remove the document feeder floating hinges Document feeder floating hinges Control panel Solve problems Test print functionality Problem-solving checklistCheck that the product power is on Check the control panel for error messages Try sending a print job from a computer Test copy functionalityTest the fax sending functionality Test the fax receiving functionality Menu map Troubleshooting process Determine the problem sourceGeneral topic Questions Power-on checks Power subsystem Engine test button Perform an engine test Tools for troubleshootingIndividual component diagnostics Engine diagnostics Components tests Drum rotation functional checkHalf self-test functional check Diagrams Plug/jack locationsDescription 3Engine controller PCA connectors Location of connectors 4Formatter and fax board connectors 5Main assemblies Locations of major components 6Rollers, solenoids, and fan 7PCA locations Cross-sectional view 9General ChartsTiming diagram General timing Circuit diagram General circuit diagram Event log HP ToolboxFXView HP ToolboxFX Status Fax Fax tasksFax phone book Enww Block Faxes HelpFax send log Fax receive log Device information System Settings Paper handling Print qualityPaper types Device polling Print SettingsSystem setup Service Network Settings PCL 5ePostScript Print a cleaning ConfigurationInternal print quality test pages Repetitive defect ruler Print quality troubleshooting toolsSetup menu Control panel menus Reports menu Quick Forms menu Fax Setup Enww Confirm Fax # Off System Setup menuThis menu item appears only when the private-receive Feature is turned on Key-Press Volume Loud Phoneline Volume Off Time/Date CancelVolume Settings Alarm Volume Soft Ring Volume Medium Service menu Confirmation before moving to the next one. After all three Network Setup menuFunction-specific menus Next field Copy Fax Feature Enww Interpret control panel messages Control panel message typesControl panel messages Fuser Error Scanner ErrorTurn off then on ADF door is open Fan Error Document feeder door is open Comm. ErrorCanceled fax Doc. feeder jam Engine comm. Error Canceled sendFax is busy Canceling recv Redial PendingFax memory full Fax Send error Fax recv. error Open door and clear jam Jam in location Jam in cartridge area Jam in output bin Jam in print paper path Jam in trayLoad tray 1 TYPE, Size Press OK Hardware error Cleaning Page OK to start Manual duplexService menu. In the Fax Service menu Fax Setup menu. In the Advanced Setup No fax answer No dial tone No paper pickup No fax detected Remove shipping material from duplex Resend UpgradePrint failure Remove shipping lock from cartridge Settings cleared Sensor Error Unexpected size in tray Used cartridge is installed Prevent paper jams Paper feeds incorrectly or becomes jammedProduct does not pick up paper Product picks up multiple sheets of paper Jam locations Clear jams Clear jams from the document feeder Clear jams from the input trays Enww Clear jams from inside the product Enww Clear jams from the output areas Clear jams from the duplexer Enww Enww Use paper that meets HP specifications Improve print qualitySelect a paper type Print a cleaning Type of print cartridge Steps to resolve the problemCheck the print cartridge Print the Supplies Status Repeating defects Inspect the print cartridge for damage HP UPD PS driver Use the printer driver that best meets your printing needsImprove print quality for copies HP PCL 6 driver Enww Clean the pickup roller Clean the product Clean the document feeder pickup rollers and separation pad Clean the paper path from the control panel Clean the paper pathClean the scanner glass strip and platen Clean the paper path from HP ToolboxFX Enww Product does not print or it prints slowly Product does not printProduct prints slowly Product does not print or it prints slowly Computer is using the incorrect IP address for the product Solve connectivity problemsSolve direct-connect problems Solve network problems Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Secondary service menu structure Service mode functionsSecondary service menu Open the secondary service menu Solve fax problems Product resetsFax troubleshooting checklist Enww View and interpret fax error codes Troubleshoot fax codes and trace reportsCode number Description View the fax trace report Fax logs and reports Print all fax reportsPrint individual fax reports Set the fax activity log to print automatically Set the fax error report Set the fax confirmation report Change error correction and fax speed Set the fax-error-correction modeChange the fax speed Solve problems sending faxes An error message displays on the control panelComm. Error message appears Fax is busy message appears No dial tone No fax answer message appears Document feeder paper jamFax memory full message appears Faxes can be received, but not sent Scanner error Unable to use fax functions from the control panel Unable to use speed dialsUnable to use group dials Enww An answering machine is connected to the product Solve problems receiving faxesFax does not respond Fax has a dedicated phone line Answer Mode setting is set to the Manual setting Telephone handset is connected to the productVoice mail is available on the fax line Product is connected to a DSL phone service Product uses a fax over IP or VoIP phone serviceNo fax detected message appears Comm. Error message appears Private Receive feature is on Receive to PC feature is enabledFax is received but does not print Handset is connected to the product Sender receives a busy signalNo dial tone Cannot send or receive a fax on a PBX line Faxes are sending slowly Solve general fax problems Fax cuts off or prints on two pages Fax quality is poor Product updates Enww Parts and diagrams Related documentation and software Order parts by authorized service providersOrder replacement parts Whole unit replacement part numbers How to use the parts lists and diagrams Customer self repair partsService parts Locations of major components Assembly locations 2Rollers, solenoids, and fan 3PCA locations 9Cross-sectional view 5Print engine covers Covers 10Print engine covers Internal assemblies 1 Internal assemblies Internal assemblies 7Internal assemblies 2 Internal assemblies 2 12Internal assemblies 2 8Internal assemblies 3 Internal assemblies 3 13Internal assemblies 3 Internal assemblies 4 9Internal assemblies 4 Parts and diagrams 14Internal assemblies 4 Scanner and document feeder ADF main assemblies Scanner and document feeder ADF main assemblies Document feeder internal components 11Document feeder assembly parts Parts and diagrams Document feeder internal components 17Alphabetical parts list Alphabetical parts list Alphabetical parts list Paper pickup assembly RM1-7575-000CN 18Numerical parts list Numerical parts list Q7400-00011 Spring, document feeder ADF extension pre-pick RM1-7542-000CN Fuser film assembly, 220 volt Enww Service and support Hewlett-Packard limited warranty statement Page Data stored on the print cartridge Transfer End User License Agreement Enww Customer support Repack the product Product specifications Environmental specifications Physical specificationsPower consumption Acoustic specifications Regulatory information FCC regulations Environmental product stewardship program United States and Puerto Rico Return and recycling instructions Paper Material restrictionsNon-U.S. returns Enww Supplementary Information Declaration of conformity Boise, Idaho USA MarchFor regulatory topics only Volatility Certificate of Volatility Power cord statement Japan EMC statement Korea Safety statementsLaser safety Vcci statement Japan Power cord instructions GS statement Germany Laser statement for Finland Enww Additional FCC statement for telecom products US Additional statements for telecom fax productsEU Statement for Telecom Operation New Zealand Telecom Statements Industry Canada CS-03 requirements Telephone Consumer Protection Act US Enww Enww Index Symbols/Numerics Jams MacintoshNetwork Enww Enww Page CE538-90986* *CE538-90986