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HP M1536dnf CE538ABGJ manual Fax quality is poor, Fax cuts off or prints on two pages

Models: M1536dnf CE538ABGJ

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Fax quality is poor

Fax is blurry or light.

●Increase fax resolution when sending faxes. Resolution does not affect received faxes.

a.Open the Setup menu.

b.Open the Fax Setup menu.

c.Open the Advanced Setup menu.

d.Open the Fax Resolution menu.

e.Select the correct setting.

NOTE: Increasing resolution slows transmission speed.

●Turn on the Error Correction setting from the control panel.

a.Open the Setup menu.

b.Open the Service menu.

c.Open the Fax Service menu.

d.Open the Error Correction menu.

e.Select the On setting.

●Check the print cartridges and replace if necessary.

●Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax.

Fax cuts off or prints on two pages

●Set the Def. Paper Size setting. Faxes print on a single size of paper based on the Def. Paper Size settings.

a.Open the Setup menu.

b.Open the System Setup menu.

c.Open the Paper Setup menu.

d.Open the Def. Paper Size menu.

e.Select the correct setting.

●Set the paper type and size for the tray used for faxes.

●Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper.

a.Open the Setup menu.

b.Open the Fax Setup menu.

c.Open the Advanced Setup menu.

190 Chapter 2 Solve problems

ENWW

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HP M1536dnf CE538ABGJ manual Fax quality is poor, Fax cuts off or prints on two pages

Contents

Laserjet PRO M1530 Page HP LaserJet Pro M1530 MFP Series Copyright and License Trademark CreditsConventions used in this guide Iv Conventions used in this guide Table of contents Remove the upper cover Vii 143 160 177 229 193221 231247 List of tables Xiv List of figures 42 Remove the laser scanner assembly 1 89 Remove the engine controller PCA 1 123 Remove the document feeder cover 3 Removal and replacement Removal and replacement strategy IntroductionElectrostatic discharge Service approachBefore performing service Required toolsParts removal order After performing servicePost-service test Print-quality test2Parts removal order Scanner and document feeder 3Parts removal order Product base Removal and replacement procedures Print cartridgePickup roller Separation pad Transfer roller CoversMain tray Output bin extension 11Remove the output bin extensionLeft cover Before proceeding, remove the following componentsRemove the left cover 15Remove the left cover 4 Enww Scanner assembly Remove the scanner assembly20Remove the scanner assembly 4 Removal and replacement Scanner hinges 23Remove the scanner hinges 2 Removal and replacement Right cover Remove the right coverEnww 28Remove the right cover 5 29Remove the duplex door Removal and replacement Duplex doorDuplex frame Remove the duplex frameCartridge door Remove the cartridge door34Remove the cartridge door 3 Enww Front cover Remove the front coverUpper cover Remove the upper coverMain assemblies Formatter PCARemove the formatter PCA 40Remove the formatter PCA 2 Removal and replacement Fax PCA Remove the fax PCALaser scanner assembly Remove the laser scanner assemblyEnww Enww Reinstall the laser scanner assembly 47Reinstall the laser scanner assemblyPickup assembly Remove the pickup assembly50Remove the pickup assembly 3 52Remove the pickup assembly 5 Removal and replacement Enww Enww Reinstall the pickup assembly Enww Fuser Remove the fuser63Remove the fuser 3 Removal and replacement 65Remove the fuser 5 Enww Enww Reinstall the fuser Main motor Remove the main motorEnww 76Remove the main motor 5 Enww Enww Reinstall the main motor drive belt 81Main motor drive belt installed correctlyPickup solenoid Remove the pickup solenoid85Remove the pickup solenoid 3 Removal and replacement Enww Enww Engine controller PCA Remove the engine controller PCA91Remove the engine controller PCA 3 Removal and replacement 93Remove the engine controller PCA 5 Enww 97Remove the engine controller PCA 9 Reinstall the engine controller PCA 101Reinstall the engine controller PCA 4 Enww Duplex reverse solenoid Remove the duplex reverse solenoidEnww Enww Main fan Remove the main fan110Remove the main fan 3 Enww Reinstall the main fan 113Reinstall the main fanDuplex connector PCA Remove the duplex connector PCA116Remove the duplex connector PCA 3 Enww Scanner components Document feeder input trayDocument feeder cover Enww Document feeder pick arm assembly Remove the document feeder pick arm assembly127Remove the document feeder pick arm assembly 4 Document feeder core assembly Remove the document feeder core assemblyRemove one FFC using the blue tab callout Post scan pinch rollers Remove the post scan pinch rollersDocument feeder base assembly Remove the document feeder base assemblyEnww Document feeder floating hinges Remove the document feeder floating hingesControl panel Solve problems Check the control panel for error messages Problem-solving checklistCheck that the product power is on Test print functionalityTest the fax receiving functionality Test copy functionalityTest the fax sending functionality Try sending a print job from a computerMenu map Troubleshooting process Determine the problem sourceGeneral topic Questions Power subsystem Power-on checksEngine diagnostics Tools for troubleshootingIndividual component diagnostics Engine test button Perform an engine testComponents tests Drum rotation functional checkHalf self-test functional check Diagrams Plug/jack locationsDescription Location of connectors 3Engine controller PCA connectors4Formatter and fax board connectors Locations of major components 5Main assemblies6Rollers, solenoids, and fan 7PCA locations Cross-sectional view General timing ChartsTiming diagram 9GeneralGeneral circuit diagram Circuit diagramStatus HP ToolboxFXView HP ToolboxFX Event logFax Fax tasksFax phone book Enww Fax receive log HelpFax send log Block FaxesSystem Settings Device informationPaper handling Print qualityPaper types Service Print SettingsSystem setup Device pollingNetwork Settings PCL 5ePostScript Print a cleaning ConfigurationInternal print quality test pages Control panel menus Print quality troubleshooting toolsSetup menu Repetitive defect rulerQuick Forms menu Reports menuFax Setup Enww Feature is turned on System Setup menuThis menu item appears only when the private-receive Confirm Fax # OffRing Volume Medium CancelVolume Settings Alarm Volume Soft Key-Press Volume Loud Phoneline Volume Off Time/DateService menu Next field Network Setup menuFunction-specific menus Confirmation before moving to the next one. After all threeCopy Feature FaxEnww Interpret control panel messages Control panel message typesControl panel messages Fuser Error Scanner ErrorTurn off then on Fan Error ADF door is openDoc. feeder jam Comm. ErrorCanceled fax Document feeder door is openEngine comm. Error Canceled sendFax is busy Canceling recv Redial PendingFax memory full Fax recv. error Fax Send errorJam in location Open door and clear jamJam in cartridge area Jam in output bin Jam in print paper path Jam in trayLoad tray 1 TYPE, Size Fax Setup menu. In the Advanced Setup Cleaning Page OK to start Manual duplexService menu. In the Fax Service menu Press OK Hardware errorNo dial tone No fax answerNo fax detected No paper pickupRemove shipping lock from cartridge Resend UpgradePrint failure Remove shipping material from duplexSensor Error Settings clearedUsed cartridge is installed Unexpected size in trayProduct picks up multiple sheets of paper Paper feeds incorrectly or becomes jammedProduct does not pick up paper Prevent paper jamsClear jams Jam locationsClear jams from the document feeder Clear jams from the input trays Enww Clear jams from inside the product Enww Clear jams from the output areas Clear jams from the duplexer Enww Enww Use paper that meets HP specifications Improve print qualitySelect a paper type Print a cleaning Type of print cartridge Steps to resolve the problemCheck the print cartridge Print the Supplies Status Inspect the print cartridge for damage Repeating defectsHP PCL 6 driver Use the printer driver that best meets your printing needsImprove print quality for copies HP UPD PS driverEnww Clean the product Clean the pickup rollerClean the document feeder pickup rollers and separation pad Clean the paper path from HP ToolboxFX Clean the paper pathClean the scanner glass strip and platen Clean the paper path from the control panelEnww Product does not print or it prints slowly Product does not printProduct prints slowly Product does not print or it prints slowly Solve network problems Solve connectivity problemsSolve direct-connect problems Computer is using the incorrect IP address for the productComputer or workstation might be set up incorrectly Computer is unable to communicate with the productOpen the secondary service menu Service mode functionsSecondary service menu Secondary service menu structureSolve fax problems Product resetsFax troubleshooting checklist Enww View and interpret fax error codes Troubleshoot fax codes and trace reportsCode number Description View the fax trace report Fax logs and reports Print all fax reportsPrint individual fax reports Set the fax error report Set the fax activity log to print automaticallySet the fax confirmation report Change error correction and fax speed Set the fax-error-correction modeChange the fax speed Solve problems sending faxes An error message displays on the control panelComm. Error message appears No dial tone Fax is busy message appearsNo fax answer message appears Document feeder paper jamFax memory full message appears Scanner error Faxes can be received, but not sentUnable to use fax functions from the control panel Unable to use speed dialsUnable to use group dials Enww Fax has a dedicated phone line Solve problems receiving faxesFax does not respond An answering machine is connected to the productAnswer Mode setting is set to the Manual setting Telephone handset is connected to the productVoice mail is available on the fax line Product is connected to a DSL phone service Product uses a fax over IP or VoIP phone serviceNo fax detected message appears Comm. Error message appears Private Receive feature is on Receive to PC feature is enabledFax is received but does not print Cannot send or receive a fax on a PBX line Sender receives a busy signalNo dial tone Handset is connected to the productSolve general fax problems Faxes are sending slowlyFax quality is poor Fax cuts off or prints on two pagesProduct updates Enww Parts and diagrams Whole unit replacement part numbers Order parts by authorized service providersOrder replacement parts Related documentation and softwareHow to use the parts lists and diagrams Customer self repair partsService parts Assembly locations Locations of major components2Rollers, solenoids, and fan 3PCA locations 9Cross-sectional view Covers 5Print engine covers10Print engine covers Internal assemblies Internal assemblies 1Internal assemblies Internal assemblies 2 7Internal assemblies 212Internal assemblies 2 Internal assemblies 3 8Internal assemblies 313Internal assemblies 3 9Internal assemblies 4 Parts and diagrams Internal assemblies 414Internal assemblies 4 Scanner and document feeder ADF main assemblies Scanner and document feeder ADF main assemblies 11Document feeder assembly parts Parts and diagrams Document feeder internal componentsDocument feeder internal components Alphabetical parts list 17Alphabetical parts listAlphabetical parts list Paper pickup assembly RM1-7575-000CN Numerical parts list 18Numerical parts listQ7400-00011 Spring, document feeder ADF extension pre-pick RM1-7542-000CN Fuser film assembly, 220 volt Enww Service and support Hewlett-Packard limited warranty statement Page Data stored on the print cartridge End User License Agreement TransferEnww Customer support Repack the product Product specifications Acoustic specifications Physical specificationsPower consumption Environmental specificationsRegulatory information FCC regulations Environmental product stewardship program Return and recycling instructions United States and Puerto RicoPaper Material restrictionsNon-U.S. returns Enww Declaration of conformity Supplementary InformationBoise, Idaho USA MarchFor regulatory topics only Certificate of Volatility VolatilityVcci statement Japan Power cord instructions Safety statementsLaser safety Power cord statement Japan EMC statement KoreaLaser statement for Finland GS statement GermanyEnww New Zealand Telecom Statements Additional statements for telecom fax productsEU Statement for Telecom Operation Additional FCC statement for telecom products USTelephone Consumer Protection Act US Industry Canada CS-03 requirementsEnww Enww Symbols/Numerics IndexJams MacintoshNetwork Enww Enww Page CE538-90986* *CE538-90986