Control panel message

Description

Recommended action

 

 

 

No fax answer

The receiving fax line did not answer. The

Allow the product to retry sending the fax.

Redial Pending

product attempts to redial after a few

Call the recipient to ensure that the fax

minutes.

 

 

machine is on and ready.

 

 

Check that you are dialing the correct fax

 

 

number.

 

 

If the product continues to redial, unplug the

 

 

product telephone cord from the wall, plug

 

 

in a telephone, and try making a voice call.

 

 

Make sure that the phone cord from the wall

 

 

telephone jack is plugged into the line

 

 

 

 

 

 

 

 

port.

 

 

 

 

 

Plug the product phone cord into a jack for

 

 

another phone line.

 

 

Try a different phone cord.

 

 

If the error persists, replace the fax PCA.

 

 

 

No fax detected

The product answered the incoming call but

Allow the product to retry receiving the fax.

 

did not detect that a fax machine was

Try a different phone cord.

 

calling.

 

 

Plug the product phone cord into a jack for

 

 

another phone line.

 

 

If the error persists, replace the fax PCA.

 

 

 

No paper pickup

The product has experienced an internal

1. Verify that the media was inserted far

Press [OK]

hardware error.

 

enough into the input tray.

 

2.

Load the tray with the correct size of

 

 

 

 

 

paper for your job.

 

 

3.

Make sure that the paper guides in the

 

 

 

tray are adjusted correctly for the size

 

 

 

of paper. Adjust the guides so they are

 

 

 

touching the paper stack without

 

 

 

bending it.

 

 

4.

Check the product control panel to see

 

 

 

if the product is waiting for you to

 

 

 

acknowledge a prompt to feed the

 

 

 

paper manually. Load paper, and

 

 

 

continue.

 

 

5.

If the error persists, clean the pickup

 

 

 

roller.

 

 

6.

If the error persists, replace the pickup

 

 

 

roller.

 

 

 

 

 

 

ENWW

Tools for troubleshooting 139

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HP M1536dnf CE538ABGJ manual No fax detected, No paper pickup