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HP M1536dnf CE538ABGJ manual Solve fax problems, Product resets, Fax troubleshooting checklist

Models: M1536dnf CE538ABGJ

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Table 2-1Secondary Service menu (continued)

Menu item	Sub menu item	Description

Service Reports	Cont. Self-Test	Print a continuous configuration page.

	Extended Keymap	Print an extended keymap (a list of alternate characters for the number
		keypad).

	Error report	Print an error report.

PBX ring detect	On or Off	Configure the PBX ring detect setting. Press the OK button to open the
		menu. Press the Left arrow button or the right arrow button to
		change the setting. Press the OK button to accept the change and
		restart the product.

Product resets

To restore the product to the factory-default settings, follow these steps.

1.Turn the product off.

2.Press and hold the Right arrow button and the Cancel button at the same time.

3.While holding down both buttons, turn the product on.

4.Continue to hold both buttons until Permanent Storage init. appears on the display, and then release both buttons.

Solve fax problems

Fax troubleshooting checklist

●Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved.

●For best results during fax problem solving, make sure the line from the product is plugged directly into the wall phone port. Disconnect all other devices that are connected to the product.

1.Verify that the telephone cord is plugged into the correct port on the back of the product.

2.Check the phone line by using the fax test:

a.On the control panel, open the Setup menu, and then open the Service menu.

b.Select the Fax Service option.

c.Select the Run Fax Test option. The product prints a fax test report. The report contains the following possible results:

●Pass: The report contains all of the current fax settings for review.

●Fail: The cord is in the wrong port. The report contains suggestions for how to resolve the issue.

●Fail : The phone line is not active. The report contains suggestions for how to resolve the issue.

ENWW	Solve fax problems 169

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HP M1536dnf CE538ABGJ manual Solve fax problems, Product resets, Fax troubleshooting checklist

Contents

Laserjet PRO M1530 Page HP LaserJet Pro M1530 MFP Series Trademark Credits Copyright and LicenseConventions used in this guide Iv Conventions used in this guide Table of contents Remove the upper cover Vii 143 160 177 221 193229 231247 List of tables Xiv List of figures 42 Remove the laser scanner assembly 1 89 Remove the engine controller PCA 1 123 Remove the document feeder cover 3 Removal and replacement Introduction Removal and replacement strategyBefore performing service Service approachElectrostatic discharge Required toolsPost-service test After performing serviceParts removal order Print-quality test2Parts removal order Scanner and document feeder 3Parts removal order Product base Print cartridge Removal and replacement proceduresPickup roller Separation pad Transfer roller CoversMain tray 11Remove the output bin extension Output bin extensionLeft cover Before proceeding, remove the following componentsRemove the left cover 15Remove the left cover 4 Enww Remove the scanner assembly Scanner assembly20Remove the scanner assembly 4 Removal and replacement Scanner hinges 23Remove the scanner hinges 2 Removal and replacement Remove the right cover Right coverEnww 28Remove the right cover 5 Duplex door 29Remove the duplex door Removal and replacementRemove the duplex frame Duplex frameRemove the cartridge door Cartridge door34Remove the cartridge door 3 Enww Remove the front cover Front coverRemove the upper cover Upper coverMain assemblies Formatter PCARemove the formatter PCA 40Remove the formatter PCA 2 Removal and replacement Remove the fax PCA Fax PCARemove the laser scanner assembly Laser scanner assemblyEnww Enww 47Reinstall the laser scanner assembly Reinstall the laser scanner assemblyRemove the pickup assembly Pickup assembly50Remove the pickup assembly 3 52Remove the pickup assembly 5 Removal and replacement Enww Enww Reinstall the pickup assembly Enww Remove the fuser Fuser63Remove the fuser 3 Removal and replacement 65Remove the fuser 5 Enww Enww Reinstall the fuser Remove the main motor Main motorEnww 76Remove the main motor 5 Enww Enww 81Main motor drive belt installed correctly Reinstall the main motor drive beltRemove the pickup solenoid Pickup solenoid85Remove the pickup solenoid 3 Removal and replacement Enww Enww Remove the engine controller PCA Engine controller PCA91Remove the engine controller PCA 3 Removal and replacement 93Remove the engine controller PCA 5 Enww 97Remove the engine controller PCA 9 Reinstall the engine controller PCA 101Reinstall the engine controller PCA 4 Enww Remove the duplex reverse solenoid Duplex reverse solenoidEnww Enww Remove the main fan Main fan110Remove the main fan 3 Enww 113Reinstall the main fan Reinstall the main fanRemove the duplex connector PCA Duplex connector PCA116Remove the duplex connector PCA 3 Enww Document feeder input tray Scanner componentsDocument feeder cover Enww Remove the document feeder pick arm assembly Document feeder pick arm assembly127Remove the document feeder pick arm assembly 4 Remove the document feeder core assembly Document feeder core assemblyRemove one FFC using the blue tab callout Remove the post scan pinch rollers Post scan pinch rollersRemove the document feeder base assembly Document feeder base assemblyEnww Remove the document feeder floating hinges Document feeder floating hingesControl panel Solve problems Check that the product power is on Problem-solving checklistCheck the control panel for error messages Test print functionalityTest the fax sending functionality Test copy functionalityTest the fax receiving functionality Try sending a print job from a computerMenu map Troubleshooting process Determine the problem sourceGeneral topic Questions Power-on checks Power subsystemIndividual component diagnostics Tools for troubleshootingEngine diagnostics Engine test button Perform an engine testComponents tests Drum rotation functional checkHalf self-test functional check Diagrams Plug/jack locationsDescription 3Engine controller PCA connectors Location of connectors4Formatter and fax board connectors 5Main assemblies Locations of major components6Rollers, solenoids, and fan 7PCA locations Cross-sectional view Timing diagram ChartsGeneral timing 9GeneralCircuit diagram General circuit diagramView HP ToolboxFX HP ToolboxFXStatus Event logFax Fax tasksFax phone book Enww Fax send log HelpFax receive log Block FaxesDevice information System SettingsPaper handling Print qualityPaper types System setup Print SettingsService Device pollingNetwork Settings PCL 5ePostScript Print a cleaning ConfigurationInternal print quality test pages Setup menu Print quality troubleshooting toolsControl panel menus Repetitive defect rulerReports menu Quick Forms menuFax Setup Enww This menu item appears only when the private-receive System Setup menuFeature is turned on Confirm Fax # OffVolume Settings Alarm Volume Soft CancelRing Volume Medium Key-Press Volume Loud Phoneline Volume Off Time/DateService menu Function-specific menus Network Setup menuNext field Confirmation before moving to the next one. After all threeCopy Fax FeatureEnww Interpret control panel messages Control panel message typesControl panel messages Fuser Error Scanner ErrorTurn off then on ADF door is open Fan ErrorCanceled fax Comm. ErrorDoc. feeder jam Document feeder door is openEngine comm. Error Canceled sendFax is busy Canceling recv Redial PendingFax memory full Fax Send error Fax recv. errorOpen door and clear jam Jam in locationJam in cartridge area Jam in output bin Jam in print paper path Jam in trayLoad tray 1 TYPE, Size Service menu. In the Fax Service menu Cleaning Page OK to start Manual duplexFax Setup menu. In the Advanced Setup Press OK Hardware errorNo fax answer No dial toneNo paper pickup No fax detectedPrint failure Resend UpgradeRemove shipping lock from cartridge Remove shipping material from duplexSettings cleared Sensor ErrorUnexpected size in tray Used cartridge is installedProduct does not pick up paper Paper feeds incorrectly or becomes jammedProduct picks up multiple sheets of paper Prevent paper jamsJam locations Clear jamsClear jams from the document feeder Clear jams from the input trays Enww Clear jams from inside the product Enww Clear jams from the output areas Clear jams from the duplexer Enww Enww Use paper that meets HP specifications Improve print qualitySelect a paper type Print a cleaning Type of print cartridge Steps to resolve the problemCheck the print cartridge Print the Supplies Status Repeating defects Inspect the print cartridge for damageImprove print quality for copies Use the printer driver that best meets your printing needsHP PCL 6 driver HP UPD PS driverEnww Clean the pickup roller Clean the productClean the document feeder pickup rollers and separation pad Clean the scanner glass strip and platen Clean the paper pathClean the paper path from HP ToolboxFX Clean the paper path from the control panelEnww Product does not print or it prints slowly Product does not printProduct prints slowly Product does not print or it prints slowly Solve direct-connect problems Solve connectivity problemsSolve network problems Computer is using the incorrect IP address for the productComputer is unable to communicate with the product Computer or workstation might be set up incorrectlySecondary service menu Service mode functionsOpen the secondary service menu Secondary service menu structureSolve fax problems Product resetsFax troubleshooting checklist Enww View and interpret fax error codes Troubleshoot fax codes and trace reportsCode number Description View the fax trace report Fax logs and reports Print all fax reportsPrint individual fax reports Set the fax activity log to print automatically Set the fax error reportSet the fax confirmation report Change error correction and fax speed Set the fax-error-correction modeChange the fax speed Solve problems sending faxes An error message displays on the control panelComm. Error message appears Fax is busy message appears No dial toneNo fax answer message appears Document feeder paper jamFax memory full message appears Faxes can be received, but not sent Scanner errorUnable to use fax functions from the control panel Unable to use speed dialsUnable to use group dials Enww Fax does not respond Solve problems receiving faxesFax has a dedicated phone line An answering machine is connected to the productAnswer Mode setting is set to the Manual setting Telephone handset is connected to the productVoice mail is available on the fax line Product is connected to a DSL phone service Product uses a fax over IP or VoIP phone serviceNo fax detected message appears Comm. Error message appears Private Receive feature is on Receive to PC feature is enabledFax is received but does not print No dial tone Sender receives a busy signalCannot send or receive a fax on a PBX line Handset is connected to the productFaxes are sending slowly Solve general fax problemsFax cuts off or prints on two pages Fax quality is poorProduct updates Enww Parts and diagrams Order replacement parts Order parts by authorized service providersWhole unit replacement part numbers Related documentation and softwareHow to use the parts lists and diagrams Customer self repair partsService parts Locations of major components Assembly locations2Rollers, solenoids, and fan 3PCA locations 9Cross-sectional view 5Print engine covers Covers10Print engine covers Internal assemblies 1 Internal assembliesInternal assemblies 7Internal assemblies 2 Internal assemblies 212Internal assemblies 2 8Internal assemblies 3 Internal assemblies 313Internal assemblies 3 Internal assemblies 4 9Internal assemblies 4 Parts and diagrams14Internal assemblies 4 Scanner and document feeder ADF main assemblies Scanner and document feeder ADF main assemblies Document feeder internal components 11Document feeder assembly parts Parts and diagramsDocument feeder internal components 17Alphabetical parts list Alphabetical parts listAlphabetical parts list Paper pickup assembly RM1-7575-000CN 18Numerical parts list Numerical parts listQ7400-00011 Spring, document feeder ADF extension pre-pick RM1-7542-000CN Fuser film assembly, 220 volt Enww Service and support Hewlett-Packard limited warranty statement Page Data stored on the print cartridge Transfer End User License AgreementEnww Customer support Repack the product Product specifications Power consumption Physical specificationsAcoustic specifications Environmental specificationsRegulatory information FCC regulations Environmental product stewardship program United States and Puerto Rico Return and recycling instructionsPaper Material restrictionsNon-U.S. returns Enww Supplementary Information Declaration of conformityBoise, Idaho USA MarchFor regulatory topics only Volatility Certificate of VolatilityLaser safety Safety statementsVcci statement Japan Power cord instructions Power cord statement Japan EMC statement KoreaGS statement Germany Laser statement for FinlandEnww EU Statement for Telecom Operation Additional statements for telecom fax productsNew Zealand Telecom Statements Additional FCC statement for telecom products USIndustry Canada CS-03 requirements Telephone Consumer Protection Act USEnww Enww Index Symbols/NumericsJams MacintoshNetwork Enww Enww Page CE538-90986* *CE538-90986