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HP M1536dnf CE538ABGJ manual Solve problems sending faxes, Comm. Error message appears

Models: M1536dnf CE538ABGJ

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You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device. Decreasing the fax speed might be useful when you are trying to send a fax overseas, or receive one from overseas, or if you are using a satellite telephone connection.

1.On the control panel, press the Setup button.

2.Use the arrow buttons to select the Fax Setup menu, and then press the OK button.

3.Use the arrow buttons to select the Advanced Setup menu, and then press the OK button.

4.Use the arrow buttons to select the Fax Speed menu, and then press the OK button.

5.Use the arrow buttons to select a speed setting, and then press the OK button.

Solve problems sending faxes

●An error message displays on the control panel

●The control panel displays a Ready message with no attempt to send the fax

●The control panel displays the message "Storing page 1" and does not progress beyond that message

●Faxes can be received, but not sent

●Unable to use fax functions from the control panel

●Unable to use speed dials

●Unable to use group dials

●Receive a recorded error message from the phone company when trying to send a fax

●Unable to send a fax when a phone is connected to the product

An error message displays on the control panel

The Comm. Error message appears

●Allow the product to retry sending the fax. Re-sending temporarily reduces the fax speed.

●Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line.

●Try a different phone cord.

●From the control panel, change the Fax Speed option to the Medium(V.17) setting or Slow(V. 29) setting.

a.Open the Setup menu.

b.Open the Fax Setup menu.

c.Open the Advanced Setup menu.

d.Open the Fax Speed menu.

e.Select the correct setting.

ENWW	Solve fax problems 177

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HP M1536dnf CE538ABGJ manual Solve problems sending faxes, An error message displays on the control panel

Contents

Laserjet PRO M1530 Page HP LaserJet Pro M1530 MFP Series Trademark Credits Copyright and LicenseConventions used in this guide Iv Conventions used in this guide Table of contents Remove the upper cover Vii 143 160 177 221 193229 231247 List of tables Xiv List of figures 42 Remove the laser scanner assembly 1 89 Remove the engine controller PCA 1 123 Remove the document feeder cover 3 Removal and replacement Introduction Removal and replacement strategyBefore performing service Service approachElectrostatic discharge Required toolsPost-service test After performing serviceParts removal order Print-quality test2Parts removal order Scanner and document feeder 3Parts removal order Product base Print cartridge Removal and replacement proceduresPickup roller Separation pad Main tray Transfer rollerCovers 11Remove the output bin extension Output bin extensionRemove the left cover Left coverBefore proceeding, remove the following components 15Remove the left cover 4 Enww Remove the scanner assembly Scanner assembly20Remove the scanner assembly 4 Removal and replacement Scanner hinges 23Remove the scanner hinges 2 Removal and replacement Remove the right cover Right coverEnww 28Remove the right cover 5 Duplex door 29Remove the duplex door Removal and replacementRemove the duplex frame Duplex frameRemove the cartridge door Cartridge door34Remove the cartridge door 3 Enww Remove the front cover Front coverRemove the upper cover Upper coverRemove the formatter PCA Main assembliesFormatter PCA 40Remove the formatter PCA 2 Removal and replacement Remove the fax PCA Fax PCARemove the laser scanner assembly Laser scanner assemblyEnww Enww 47Reinstall the laser scanner assembly Reinstall the laser scanner assemblyRemove the pickup assembly Pickup assembly50Remove the pickup assembly 3 52Remove the pickup assembly 5 Removal and replacement Enww Enww Reinstall the pickup assembly Enww Remove the fuser Fuser63Remove the fuser 3 Removal and replacement 65Remove the fuser 5 Enww Enww Reinstall the fuser Remove the main motor Main motorEnww 76Remove the main motor 5 Enww Enww 81Main motor drive belt installed correctly Reinstall the main motor drive beltRemove the pickup solenoid Pickup solenoid85Remove the pickup solenoid 3 Removal and replacement Enww Enww Remove the engine controller PCA Engine controller PCA91Remove the engine controller PCA 3 Removal and replacement 93Remove the engine controller PCA 5 Enww 97Remove the engine controller PCA 9 Reinstall the engine controller PCA 101Reinstall the engine controller PCA 4 Enww Remove the duplex reverse solenoid Duplex reverse solenoidEnww Enww Remove the main fan Main fan110Remove the main fan 3 Enww 113Reinstall the main fan Reinstall the main fanRemove the duplex connector PCA Duplex connector PCA116Remove the duplex connector PCA 3 Enww Document feeder input tray Scanner componentsDocument feeder cover Enww Remove the document feeder pick arm assembly Document feeder pick arm assembly127Remove the document feeder pick arm assembly 4 Remove the document feeder core assembly Document feeder core assemblyRemove one FFC using the blue tab callout Remove the post scan pinch rollers Post scan pinch rollersRemove the document feeder base assembly Document feeder base assemblyEnww Remove the document feeder floating hinges Document feeder floating hingesControl panel Solve problems Check that the product power is on Problem-solving checklistCheck the control panel for error messages Test print functionalityTest the fax sending functionality Test copy functionalityTest the fax receiving functionality Try sending a print job from a computerMenu map General topic Questions Troubleshooting processDetermine the problem source Power-on checks Power subsystemIndividual component diagnostics Tools for troubleshootingEngine diagnostics Engine test button Perform an engine testHalf self-test functional check Components testsDrum rotation functional check Description DiagramsPlug/jack locations 3Engine controller PCA connectors Location of connectors4Formatter and fax board connectors 5Main assemblies Locations of major components6Rollers, solenoids, and fan 7PCA locations Cross-sectional view Timing diagram ChartsGeneral timing 9GeneralCircuit diagram General circuit diagramView HP ToolboxFX HP ToolboxFXStatus Event logFax phone book FaxFax tasks Enww Fax send log HelpFax receive log Block FaxesDevice information System SettingsPaper types Paper handlingPrint quality System setup Print SettingsService Device pollingPostScript Network SettingsPCL 5e Internal print quality test pages Print a cleaningConfiguration Setup menu Print quality troubleshooting toolsControl panel menus Repetitive defect rulerReports menu Quick Forms menuFax Setup Enww This menu item appears only when the private-receive System Setup menuFeature is turned on Confirm Fax # OffVolume Settings Alarm Volume Soft CancelRing Volume Medium Key-Press Volume Loud Phoneline Volume Off Time/DateService menu Function-specific menus Network Setup menuNext field Confirmation before moving to the next one. After all threeCopy Fax FeatureEnww Control panel messages Interpret control panel messagesControl panel message types Turn off then on Fuser ErrorScanner Error ADF door is open Fan ErrorCanceled fax Comm. ErrorDoc. feeder jam Document feeder door is openFax is busy Engine comm. ErrorCanceled send Fax memory full Canceling recvRedial Pending Fax Send error Fax recv. errorOpen door and clear jam Jam in locationJam in cartridge area Jam in output bin Load tray 1 TYPE, Size Jam in print paper pathJam in tray Service menu. In the Fax Service menu Cleaning Page OK to start Manual duplexFax Setup menu. In the Advanced Setup Press OK Hardware errorNo fax answer No dial toneNo paper pickup No fax detectedPrint failure Resend UpgradeRemove shipping lock from cartridge Remove shipping material from duplexSettings cleared Sensor ErrorUnexpected size in tray Used cartridge is installedProduct does not pick up paper Paper feeds incorrectly or becomes jammedProduct picks up multiple sheets of paper Prevent paper jamsJam locations Clear jamsClear jams from the document feeder Clear jams from the input trays Enww Clear jams from inside the product Enww Clear jams from the output areas Clear jams from the duplexer Enww Enww Select a paper type Use paper that meets HP specificationsImprove print quality Check the print cartridge Print a cleaningType of print cartridge Steps to resolve the problem Print the Supplies Status Repeating defects Inspect the print cartridge for damageImprove print quality for copies Use the printer driver that best meets your printing needsHP PCL 6 driver HP UPD PS driverEnww Clean the pickup roller Clean the productClean the document feeder pickup rollers and separation pad Clean the scanner glass strip and platen Clean the paper pathClean the paper path from HP ToolboxFX Clean the paper path from the control panelEnww Product prints slowly Product does not print or it prints slowlyProduct does not print Product does not print or it prints slowly Solve direct-connect problems Solve connectivity problemsSolve network problems Computer is using the incorrect IP address for the productComputer is unable to communicate with the product Computer or workstation might be set up incorrectlySecondary service menu Service mode functionsOpen the secondary service menu Secondary service menu structureFax troubleshooting checklist Solve fax problemsProduct resets Enww Code number Description View and interpret fax error codesTroubleshoot fax codes and trace reports View the fax trace report Print individual fax reports Fax logs and reportsPrint all fax reports Set the fax activity log to print automatically Set the fax error reportSet the fax confirmation report Change the fax speed Change error correction and fax speedSet the fax-error-correction mode Comm. Error message appears Solve problems sending faxesAn error message displays on the control panel Fax is busy message appears No dial toneFax memory full message appears No fax answer message appearsDocument feeder paper jam Faxes can be received, but not sent Scanner errorUnable to use group dials Unable to use fax functions from the control panelUnable to use speed dials Enww Fax does not respond Solve problems receiving faxesFax has a dedicated phone line An answering machine is connected to the productVoice mail is available on the fax line Answer Mode setting is set to the Manual settingTelephone handset is connected to the product No fax detected message appears Product is connected to a DSL phone serviceProduct uses a fax over IP or VoIP phone service Comm. Error message appears Fax is received but does not print Private Receive feature is onReceive to PC feature is enabled No dial tone Sender receives a busy signalCannot send or receive a fax on a PBX line Handset is connected to the productFaxes are sending slowly Solve general fax problemsFax cuts off or prints on two pages Fax quality is poorProduct updates Enww Parts and diagrams Order replacement parts Order parts by authorized service providersWhole unit replacement part numbers Related documentation and softwareService parts How to use the parts lists and diagramsCustomer self repair parts Locations of major components Assembly locations2Rollers, solenoids, and fan 3PCA locations 9Cross-sectional view 5Print engine covers Covers10Print engine covers Internal assemblies 1 Internal assembliesInternal assemblies 7Internal assemblies 2 Internal assemblies 212Internal assemblies 2 8Internal assemblies 3 Internal assemblies 313Internal assemblies 3 Internal assemblies 4 9Internal assemblies 4 Parts and diagrams14Internal assemblies 4 Scanner and document feeder ADF main assemblies Scanner and document feeder ADF main assemblies Document feeder internal components 11Document feeder assembly parts Parts and diagramsDocument feeder internal components 17Alphabetical parts list Alphabetical parts listAlphabetical parts list Paper pickup assembly RM1-7575-000CN 18Numerical parts list Numerical parts listQ7400-00011 Spring, document feeder ADF extension pre-pick RM1-7542-000CN Fuser film assembly, 220 volt Enww Service and support Hewlett-Packard limited warranty statement Page Data stored on the print cartridge Transfer End User License AgreementEnww Customer support Repack the product Product specifications Power consumption Physical specificationsAcoustic specifications Environmental specificationsRegulatory information FCC regulations Environmental product stewardship program United States and Puerto Rico Return and recycling instructionsNon-U.S. returns PaperMaterial restrictions Enww Supplementary Information Declaration of conformityFor regulatory topics only Boise, Idaho USAMarch Volatility Certificate of VolatilityLaser safety Safety statementsVcci statement Japan Power cord instructions Power cord statement Japan EMC statement KoreaGS statement Germany Laser statement for FinlandEnww EU Statement for Telecom Operation Additional statements for telecom fax productsNew Zealand Telecom Statements Additional FCC statement for telecom products USIndustry Canada CS-03 requirements Telephone Consumer Protection Act USEnww Enww Index Symbols/NumericsNetwork JamsMacintosh Enww Enww Page CE538-90986* *CE538-90986