Paper errors
Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The name of HP support services may vary by country/region.
Tip View the How do I? animations available from the HP Solution Center to see how to load paper in the main tray or the specialty media tray, how to clear a paper jam, and how to install and replace ink cartridges and printheads.
Error message: Remove media.
Solution When you print on certain types of media using the specialty media tray, the printer does not fully eject the media from the printer. If the printer prompts you to Remove media, grasp the media with both hands and gently pull it from the front of the printer.
Paper jam. Remove media and check flatness. Press OK to continue.
Solution When you print on canvas media using the specialty media tray, the printer performs a preliminary test to check that the media is flat so that the media or the printer will not be damaged. If the media is not flat enough, the printer prompts you to remove the media to check for flatness. Grasp the media with both hands and gently pull it from the back of the printer through the rear slot. Place the media in a plastic bag and gently bend it in the opposite direction until it lies flat.
Error message: Paper jam. Clear jam then press OK.
Solution
●Try pulling out the main tray and replacing it in the printer, making sure to push the tray in as far as it will go, until it is fully seated.
●If the paper jammed while printing, try the following:
–Turn off the printer, and then unplug it from the power source. Remove the rear door. Gently remove the jammed paper from the printer, and then replace the rear door. Open the top door and clear the printer of any paper obstructing the paper path. If needed, gently move the printhead assembly to one side to remove the paper. Plug the printer back in and turn it on. Try printing again.
–If you were printing labels, make sure a label did not become unglued from the label sheet while going through the printer.
–Dry conditions can cause paper to curl, which can cause paper jams, so store expensive specialty media in a plastic bag rather than in the main tray.
Error message: Out of paper. Load paper then press OK.
Solution Load paper, and then press OK to print again. For
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