6 HP support
●Support process
●HP support by phone
●Additional warranty options
Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the HP Photosmart printer.
2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for
–Fast access to qualified online support specialists
–Software and driver updates for the HP Photosmart printer
–Valuable HP Photosmart printer and troubleshooting information for common problems
–Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP Photosmart printer
3.For Europe only: Contact your local point of purchase. If the HP Photosmart printer has a hardware failure, you will be asked to bring it back to your local point of purchase. (Service is provided at no charge during the device limited warranty period. After the warranty period, you will be quoted a service charge.)
4.Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
For a list of support phone numbers, see the phone number list on the inside of the front cover.
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP Photosmart printer. Be prepared to provide the following information:
●Device model number (located on the label on the front of the device)
●Device serial number (located on the back or bottom of the device)
HP Photosmart Pro B9100 series User Guide | 57 |
